Network error: Software caused connection abort

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johnbuckjr
500 Command not understood
Posts: 4
Joined: 2018-07-22 17:40
First name: John
Last name: Buck, Jr.

Network error: Software caused connection abort

#1 Post by johnbuckjr » 2018-07-22 18:34

FileZilla Client

Here is a readout of the error.

*****************
Status: Connecting to sitesuser.rootsweb.com...
Response: fzSftp started, protocol_version=8
Command: open "johnbuckjr@sitesuser.rootsweb.com" 22
Error: Network error: Software caused connection abort
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to sitesuser.rootsweb.com...
Response: fzSftp started, protocol_version=8
Command: open "johnbuckjr@sitesuser.rootsweb.com" 22
Error: Network error: Software caused connection abort
Error: Could not connect to server
*******************

I've checked my firewall exceptions and FileZilla is included.
I've checked to make sure the host, username, password and port are all correct.

I have looked in this forum, but have not been able to find a solution... any help would be appreciated.
FileZilla has worked well in the past, but I haven't used it for about six months. I've uploaded the current version and am having problems.

Windows 10
Version 10.0.17134 Build 17134
Dell XPS 8700
x64-based PC
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botg
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Posts: 35565
Joined: 2004-02-23 20:49
First name: Tim
Last name: Kosse

Re: Network error: Software caused connection abort

#2 Post by botg » 2018-07-22 21:38

There simply does not appear to be a working SFTP server at that address. If there should be, contact your server administrator or server hosting provider for assistance.
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johnbuckjr
500 Command not understood
Posts: 4
Joined: 2018-07-22 17:40
First name: John
Last name: Buck, Jr.

Re: Network error: Software caused connection abort

#3 Post by johnbuckjr » 2018-07-22 22:24

Thank you... That could indeed be the problem. The server is a RootsWeb server operated by ancestry.com and they have been having problems for the past six months or so... I'll rest on the "it's not me, it's them" theory for a while! Thank you.
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boco
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Posts: 26938
Joined: 2006-05-01 03:28
Location: Germany

Re: Network error: Software caused connection abort

#4 Post by boco » 2018-07-23 02:34

Are you sure it's SFTP and not FTPS?
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org
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johnbuckjr
500 Command not understood
Posts: 4
Joined: 2018-07-22 17:40
First name: John
Last name: Buck, Jr.

Re: Network error: Software caused connection abort

#5 Post by johnbuckjr » 2018-07-23 13:52

Yes. The host, as given by RootsWeb (ie ancestry.com) is: sftp://sitesuser.rootsweb.com

I've sent them an E-mail asking about the site, but haven't heard back yet....

Thank you again.
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johnbuckjr
500 Command not understood
Posts: 4
Joined: 2018-07-22 17:40
First name: John
Last name: Buck, Jr.

Re: Network error: Software caused connection abort

#6 Post by johnbuckjr » 2018-07-23 17:06

I am now able to connect and transfer files ! !

Here is how it has worked out: (in case someone else has a similar problem)

I followed ancestry.com's instructional video: How to connect to RootsWeb sites with FileZilla, and my connection was unsuccessful. I found another instructional video: Genealogy Computer Tips for websites hosted by RootsWeb at: http://sites.rootsweb.com/~gearyfamily/ ... sites.html and followed their instructions for connecting with Filezilla (which are similar, but a bit different than the ancestry.com video instructions) and was able to connect...
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