Need some help understanding the following trace

[mackiew]

running version 3.35.2
This site requires two-factor authentication
Does this mean that the private key was accepted but that the password provided by the site to us was not accepted?

Status: Connecting to test-gw-na.firstdataclients.com:6522...
Trace: CControlSocket::SendNextCommand()
Trace: CSftpDeleteOpData::Send() in state 0
Trace: Going to execute C:\Program Files (x86)\FileZilla FTP Client\fzsftp.exe
Response: fzSftp started, protocol_version=8
Trace: CSftpDeleteOpData::ParseResponse() in state 0
Trace: CControlSocket::SendNextCommand()
Trace: CSftpDeleteOpData::Send() in state 2
Command: keyfile "C:\Crutch\Keys\SSH-2 Public-Private Keypair for FirstData Transactions over SFTP\FirstData SSH Private key.ppk"
Trace: CSftpDeleteOpData::ParseResponse() in state 2
Trace: CControlSocket::SendNextCommand()
Trace: CSftpDeleteOpData::Send() in state 3
Command: open "NAGW-MTKGD001@test-gw-na.firstdataclients.com" 6522
Trace: Connecting to 208.72.249.200 port 6522
Trace: We claim version: SSH-2.0-FileZilla_3.35.2
Trace: Server version: SSH-2.0-UNLAWFUL ENTRY INTO THIS SYSTEM BY INDIVIDUALS, NOT SPECIFICALLY AUTHORIZED, IS A CRIMINAL OFFENSE. VIOLATORS WILL BE PROSECUTED.
Trace: Using SSH protocol version 2
Trace: Doing Diffie-Hellman group exchange
Trace: Doing Diffie-Hellman key exchange with hash SHA-256
Trace: Host key fingerprint is:
Trace: ssh-rsa 2048 c8:19:24:80:66:f1:fb:e8:82:97:90:ac:d5:64:51:6a AQj1DInJig7AppGtjImkxMu6H4dTp+Pa47Ef5UV7mJQ=
Trace: Initialised AES-256 SDCTR client->server encryption
Trace: Initialised HMAC-SHA-256 client->server MAC algorithm
Trace: Initialised AES-256 SDCTR server->client encryption
Trace: Initialised HMAC-SHA-256 server->client MAC algorithm
Trace: Pageant is running. Requesting keys.
Trace: Pageant has 1 SSH-2 keys
Trace: Private key in 'C:\Crutch\Keys\SSH-2 Public-Private Keypair for FirstData Transactions over SFTP\FirstData SSH Private key.ppk' is encrypted, defer loading until use.
Trace: Successfully loaded 1 key pair from file
Trace: Trying Pageant key #0
Trace: Key matched loaded keyfile, remove duplicate
Trace: Sending Pageant's response
Trace: Further authentication required
Trace: Attempting keyboard-interactive authentication
Trace: Server refused keyboard-interactive authentication
Command: Pass: *********
Trace: Sent password
Trace: Password authentication failed
Trace: CControlSocket::ResetOperation(74)
Trace: CSftpDeleteOpData::Reset(74) in state 3
Error: Connection attempt interrupted by user

[botg]

Have you configured interactive logon type in the Site Manager?

[mackiew]

yes I have.
I have also attempted with and without Pageant running (same response). What I am trying to determine is whether the problem is with the private key or with the host site not accepting the password.

[mackiew]

I also see
Trace: Attempting keyboard-interactive authentication
Trace: Server refused keyboard-interactive authentication

Does this mean the site is not allowing me to enter the password from the keyboard?

[botg]

Yes, looks like it.