How to download PRO version ?

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sadarahu
504 Command not implemented
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How to download PRO version ?

#1 Post by sadarahu » 2018-10-01 04:03

Paid for the PRO version 1 hour ago. No confirmation email, no link no nothing.
When I go to the download page it asks me to pay again! What kind of service is this ?
I cannot even find an information about the procedure (on the purchase page). Am I getting linkk to d-load ?
Not to happy from the beginning.

ANY IDEA HOW TO DONLOAD IT ?

Art

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botg
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Re: How to download PRO version ?

#2 Post by botg » 2018-10-01 06:49

I do not see any customer record with the email address you used to sign up to the forums.

Which email address did you use to purchase FileZilla Pro?

sadarahu
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Re: How to download PRO version ?

#3 Post by sadarahu » 2018-10-01 19:44

arthur_klisiewicz{at}datapointsoftware(.)com
transaction confirmed by the bank.....

sadarahu
504 Command not implemented
Posts: 8
Joined: 2014-07-07 23:34
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Re: How to download PRO version ?

#4 Post by sadarahu » 2018-10-01 19:46

I do not know if you replying as SOFTWARE owner, support person or another user or whoever. You did not provide your name or who you are...
It all sounds creppy from the beginning.

You provide really poor support. You should not ask users to share their Emails on the forum. Why didn't you send me private mail ?
I see lots of people complaining. No support to even upload images to the forum.
With all those problems from the beginning I do not see I would be happy with your product (although I did not even have a software yet).

How can I get a refund ? I'd rather go with smoething more professional.

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boco
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Re: How to download PRO version ?

#5 Post by boco » 2018-10-01 20:42

Well, FileZilla Pro has a dedicated customer forum.

https://customerforum.filezilla-project.org

If you posted there, botg would not have to ask for your Email (which you should provide by PM, not publicly, anyway).
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
### END SIGNATURE BLOCK ###

sadarahu
504 Command not implemented
Posts: 8
Joined: 2014-07-07 23:34
First name: Arthur
Last name: Klisiewicz

Re: How to download PRO version ?

#6 Post by sadarahu » 2018-10-01 20:49

All this makes it even more unprofessional and confusing. You informed me about another forum which seems to require another registration (makes no sense) and you did not replied about the issue.
24 hrs after apyment I still have no software installed ! This is unacceptable. You also did not answer my question.

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boco
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Re: How to download PRO version ?

#7 Post by boco » 2018-10-01 21:04

With your Email and order code, you can always download FileZilla Pro here: https://fileZilla-project.org/prodownload.php

And I am not a FileZilla developer (only forum moderator), I simply cannot answer them.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
### END SIGNATURE BLOCK ###

sadarahu
504 Command not implemented
Posts: 8
Joined: 2014-07-07 23:34
First name: Arthur
Last name: Klisiewicz

Re: How to download PRO version ?

#8 Post by sadarahu » 2018-10-01 22:50

my order code ?
where am I supposed to get it ?
if I did not get any Emails, no confirmaTION nothing! ------------------------arhghrhghrhghrhghr!!!!!!!!!!!!!!!!!!!

WHY THIS IS ALL SO CONFUSING AND SO HARD ?
you say about PRO forum - where is any info about it on your site ? NONE
You say about Order Code - but you don't say where am I supposed to get it !

I understand you are moderator - but it took you 3 posdts to explain who you are...
DO YOU UNDERSTAND WHY PEOPLE GET FRUSTRATED ?

sadarahu
504 Command not implemented
Posts: 8
Joined: 2014-07-07 23:34
First name: Arthur
Last name: Klisiewicz

Re: How to download PRO version ?

#9 Post by sadarahu » 2018-10-02 03:00

This is what your page says:

To download FileZilla Pro, please enter the email address you used when purchasing FileZilla Pro and enter the order number listed in the order confirmation mail you have received.

I DID NOT GET A SIGLE EMAIL FROM YOU so WTF you talkibng about ?

Two days after paying to the license get nothing !
Do not be surprised for negative comments on-line, because I simply pissed of on your service and the whole process.

sadarahu
504 Command not implemented
Posts: 8
Joined: 2014-07-07 23:34
First name: Arthur
Last name: Klisiewicz

WHY FILE ZILLA PRO SUCKS

#10 Post by sadarahu » 2018-10-02 03:09

- paid for the PRO version
- no confirmation Email, no links, no nothing!
- admin of this forums sends me to another forum (for licensed users) which requires Order Numer to register. Of course I have no order number because got nothing.
- checked my bank account and of course transaction has processed and they were happy to take my money :-( giving nothing
- when asked for help on this forum, admin ignores my questions and his replies sound like he either cannot read or is smoking something
- asked for a refund and got no reply

- after 2 days I got no software and no money.

this was the worst software purchase experience ever :oops:
DO NOT BOTHER BUYING PRO VERSION BECAUSE YOU WILL BE FACING SAME PROBLEMS

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botg
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Re: How to download PRO version ?

#11 Post by botg » 2018-10-02 07:39

Please understand that we are based in Europe, it is normal for there being a delay if you write to us outside business hours.

It appears you entered a non-existent e-mail address, that is why you never got a confirmation email. I see you are already in contact with FileZilla Pro support which is taking care of this.

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