Error message Response: 550 Permission denied. Error: Critical file transfer error

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SSobrado
500 Command not understood
Posts: 3
Joined: 2019-01-11 17:31
First name: Steve
Last name: Sobrado

Error message Response: 550 Permission denied. Error: Critical file transfer error

#1 Post by SSobrado » 2019-01-12 19:11

Hello,

This is all new to me and I apologize in advance. I downloaded FileZilla Pro and am hoping to use Blackbox to sell photo stocks. I installed both on my MacPro book. Filezilla is connecting but when I go to upload a picture or a video I get this message:

Status: Resolving address of portal.blackbox.global
Status: Connecting to 52.203.34.140:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Status: Resolving address of portal.blackbox.global
Status: Connecting to 52.203.34.140:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Starting upload of /BlackBox Files/Me.jpg
Command: CWD /
Response: 250 Directory successfully changed.
Command: PWD
Response: 257 "/"
Command: TYPE I
Response: 200 Switching to Binary mode.
Command: PASV
Response: 227 Entering Passive Mode (52,203,34,140,40,112).
Command: STOR Me.jpg
Response: 550 Permission denied.
Error: Critical file transfer error

I have reviewed others with the same problem and even tried some of their fixes but to no avail.

Can anyone guide me through this please?

Thank you in advance,

Capt. A. Steve Sobrado

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boco
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Posts: 24551
Joined: 2006-05-01 03:28
Location: Germany

Re: Error message Response: 550 Permission denied. Error: Critical file transfer error

#2 Post by boco » 2019-01-12 22:08

That's a problem with the server. You don't have any upload permission. Did you use the correct login data? If yes, you need to contact server support in order to resolve this.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
### END SIGNATURE BLOCK ###

SSobrado
500 Command not understood
Posts: 3
Joined: 2019-01-11 17:31
First name: Steve
Last name: Sobrado

Re: Error message Response: 550 Permission denied. Error: Critical file transfer error

#3 Post by SSobrado » 2019-01-12 22:39

Hello and thank you.. so I travel for work, I am mostly in hotels and Starbucks. I don’t have access to these servers so this may not work for me. Anything I can do on my laptop? I truly appreciate your time and assist.

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boco
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Posts: 24551
Joined: 2006-05-01 03:28
Location: Germany

Re: Error message Response: 550 Permission denied. Error: Critical file transfer error

#4 Post by boco » 2019-01-13 01:19

The server is denying you access to upload (no Write permission set). So, unless you chose the wrong location for upload, there's nothing you can do from your side.

Note that you don't need any direct access to the FTP server. Every server should be cared for by a server administrator or support team. If you contact those people (by Email, for example), they should be able to assign proper rights.
The people you need to get in touch with would be Blackbox support.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
### END SIGNATURE BLOCK ###

SSobrado
500 Command not understood
Posts: 3
Joined: 2019-01-11 17:31
First name: Steve
Last name: Sobrado

Re: Error message Response: 550 Permission denied. Error: Critical file transfer error

#5 Post by SSobrado » 2019-01-13 01:30

Thank you, that makes sense to me and have contacted Blackbox. Again thank you.

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