Wizard tests successful but still "critical error" message

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hunt4cleanair
500 Command not understood
Posts: 2
Joined: 2019-12-12 09:40
First name: Tom
Last name: Russo

Wizard tests successful but still "critical error" message

#1 Post by hunt4cleanair » 2019-12-12 09:46

I've only use FileZilla a few years and even then, only occasionally. In the past, always a success in logging in and uploading but now I get the error message (see clip). I used the network wizard, and reset entering my external IP. The Wizard gave it a thumbs up with a successful connection. But when I use Quick connect, it fails as shown by the error message.

What am I missing?

Response: 331 Please specify the password.
Command: PASS ********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

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boco
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Location: Germany

Re: Wizard tests successful but still "critical error" message

#2 Post by boco » 2019-12-12 10:20

According to the log snippet, wrong username and/or password. Alternatively, your account could have been suspended (maybe for inactivity). You need to contact server support for any account-related problems.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
### END SIGNATURE BLOCK ###

hunt4cleanair
500 Command not understood
Posts: 2
Joined: 2019-12-12 09:40
First name: Tom
Last name: Russo

Re: Wizard tests successful but still "critical error" message

#3 Post by hunt4cleanair » 2019-12-12 14:43

Well yesterday FileZilla offered and I downloaded the current update and its now 3.46.

Silly question, but where do I find server support, when I search or poke around, I get lists and pages to read...thanks and help much appreciated.

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boco
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Joined: 2006-05-01 03:28
Location: Germany

Re: Wizard tests successful but still "critical error" message

#4 Post by boco » 2019-12-13 07:11

Server support = the people running the server you're connecting to. We cannot know who these people are.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
### END SIGNATURE BLOCK ###

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