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Web hosting 'Not connecting' ?
Posted: 2022-01-29 05:44
by akmbd166
With W10 we are unable to connect to 'royalwebhosting.net' with the correct server name, username, password, port, and remote directory.
RWH indicates we should be able to connect with that specific info, but we get the 'Not connected' result from FileZilla.
We are also having problems with connecting to some other (volunteer organization) SFTP server sub-directories that we have been able to connect to for many years with FileZilla.
Has anything changed with FZ in the last few months ?
Please advise.
Thank you.
Re: Web hosting 'Not connecting' ?
Posted: 2022-01-31 06:12
by kabusk
Exactly the same problem here. And I'm getting DESPERATE for a solution
Re: Web hosting 'Not connecting' ?
Posted: 2022-01-31 15:51
by botg
Please post the complete and unmodified contents of the message log.
Re: Web hosting 'Not connecting' ?
Posted: 2022-01-31 19:52
by akmbd166
Tim
Thank you for the follwoup !
Wasnt aware of 'Message log', not very high-tech here, but looks like some relevant info.
In this case, didnt put in the port as RWH indicated it would eventually go to 21 if not entered, and looks like (below) that is the case, but still no connection.
Thanks again !
'Message log':
Code: Select all
Status: Connecting to f31-preview.royalwebhosting.net221...
Response: fzSftp started, protocol_version=11
Command: open "4021982@f31-preview.royalwebhosting.net221" 22
Error: ssh_init: Host does not exist
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to f31-preview.royalwebhosting.net221...
Response: fzSftp started, protocol_version=11
Command: open "4021982@f31-preview.royalwebhosting.net221" 22
Error: ssh_init: Host does not exist
Error: Could not connect to server
Status: Connecting to f31-preview.royalwebhosting.net...
Response: fzSftp started, protocol_version=11
Command: open "4021982@f31-preview.royalwebhosting.net" 22
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to f31-preview.royalwebhosting.net...
Response: fzSftp started, protocol_version=11
Command: open "4021982@f31-preview.royalwebhosting.net" 22
Error: Could not connect to server
Status: Disconnected from server
Status: Selected port usually in use by a different protocol.
Status: Connecting to f31-preview.royalwebhosting.net:21...
Response: fzSftp started, protocol_version=11
Command: open "4021982@f31-preview.royalwebhosting.net" 21
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to f31-preview.royalwebhosting.net:21...
Response: fzSftp started, protocol_version=11
Command: open "4021982@f31-preview.royalwebhosting.net" 21
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Re: Web hosting 'Not connecting' ?
Posted: 2022-02-01 01:07
by boco
You tried a bit of things. But it looks like the server you want to connect to is not an SFTP but an FTPS server. Please use "FTP" as protocol to connect to it. FileZilla will automatically try FTPS in the default settings.
Code: Select all
02:05:20 Status: Resolving address of f31-preview.royalwebhosting.net
02:05:20 Status: Connecting to 185.176.43.106:21...
02:05:20 Status: Connection established, waiting for welcome message...
02:05:20 Response: 220 ::ffff:185.176.43.106 FTP server ready
02:05:20 Command: AUTH TLS
02:05:20 Response: 234 AUTH TLS successful
02:05:20 Status: Initializing TLS...
02:05:21 Trace: TLS Handshake successful
02:05:21 Trace: Protocol: TLS1.2, Key exchange: ECDHE-SECP256R1-RSA-SHA384, Cipher: AES-256-GCM, MAC: AEAD
Re: Web hosting 'Not connecting' ?
Posted: 2022-02-02 00:23
by akmbd166
boco
Thanks much for the info !
Tried the FTP as protocol, but still no connection.
But we did include that info in a message to RWH support, along with a copy of the 'Message log'.
Thanks again.
Alan
Re: Web hosting 'Not connecting' ?
Posted: 2022-02-02 03:26
by akmbd166
Tim & boco
Thanks for your help!
The FTP 'Message log' helped RWH determine that there was a password problem.
And now we are able to open the hosting directory and upload our website.
Thanks again.
Alan