Insecure FTP connection

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Nessie
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Insecure FTP connection

#1 Post by Nessie » 2024-01-07 10:32

Hi from France,
All the best in 2024,

I'm French and beginner... it won't help ....:-)
I'll try to explain my problem in english, Please be kind:

I've just ordered OVH hosting&domain and I'm about to use wordpress.

Before starting, I wanted to check my "root file"? (don't know if it's the right term in english) in Filezilla, as OVH support advised me to do.
But when I try to connect with my logins, I have the message:
Insecure FTP connection
this server does not support FTP over TLS
If you continue...blabla


On OVH tutos/support, they indicate it means that the STFP or SSH option is not activated in my OVH board, FTP-SSH.
But I checked and IT IS!
How can I solde that? I don't want my logins and files to be in clear.

Hope my english is ....

Thanks in advance for your precious help

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boco
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Re: Insecure FTP connection

#2 Post by boco » 2024-01-07 16:42

"FTP-SSH" (SFTP) and FTP over TLS are not the same.

Try to set protocol in FileZilla's Site Manager to "SFTP", not FTP.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
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botg
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Re: Insecure FTP connection

#3 Post by botg » 2024-01-07 17:34

FTP-SSH isn't even a thing, it doesn't exist.

Nessie
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Re: Insecure FTP connection

#4 Post by Nessie » 2024-01-07 19:26

No I meant on my OVH Board, the FTP-SSH part where I can enable/disable

see attached picture

And yes, the message is
Insecure FTP connection
this server does not support FTP over TLS


I copied-pasted it
Attachments
Capture d'écran 2024-01-07 201412.png
Capture d'écran 2024-01-07 201412.png (123.92 KiB) Viewed 7904 times

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boco
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Re: Insecure FTP connection

#5 Post by boco » 2024-01-08 00:54

Looks like the hoster supports plain FTP and SFTP only. SFTP is a different protocol and you have to select it in FileZilla. Then, it will connect to the correct port, 22. FTP over TLS is not supported it seems.

The menu point is a misnomer, it should be "FTP and SFTP".
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org

Nessie
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Re: Insecure FTP connection

#6 Post by Nessie » 2024-01-08 14:44

boco wrote:
2024-01-08 00:54
Looks like the hoster supports plain FTP and SFTP only. SFTP is a different protocol and you have to select it in FileZilla. Then, it will connect to the correct port, 22. FTP over TLS is not supported it seems.

The menu point is a misnomer, it should be "FTP and SFTP".
Hi,
Thanks.
You said I should select it in Filezilla but when and where?
When I open FZ and log in with my current logins, without considering the message I mentionned, risking my infos to be on clear?
Keep in mind I'm a beginner. :D :oops:

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botg
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Re: Insecure FTP connection

#7 Post by botg » 2024-01-08 15:16

If you are using the quickconnect bar, prefix the hostname with sftp://

If you are using the Site Manger, select SFTP from the protocol dropdown.

Nessie
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Re: Insecure FTP connection

#8 Post by Nessie » 2024-01-08 16:08

botg wrote:
2024-01-08 15:16
If you are using the quickconnect bar, prefix the hostname with sftp://

If you are using the Site Manger, select SFTP from the protocol dropdown.
Hello,

Sorry but I don't understand
Quickconnect bar of what?
Site manager, which site manager?

Thanks

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botg
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Re: Insecure FTP connection

#9 Post by botg » 2024-01-08 17:34

Please have a look at the following articles in our wiki explaining the user interface:
https://wiki.filezilla-project.org/File ... orial_(en)
https://wiki.filezilla-project.org/Site_Manager

Nessie
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Re: Insecure FTP connection

#10 Post by Nessie » 2024-01-08 17:45

botg wrote:
2024-01-08 17:34
Please have a look at the following articles in our wiki explaining the user interface:
https://wiki.filezilla-project.org/File ... orial_(en)
https://wiki.filezilla-project.org/Site_Manager
Ok, i will

Nessie
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Re: Insecure FTP connection

#11 Post by Nessie » 2024-01-08 19:24

botg wrote:
2024-01-08 17:34
Please have a look at the following articles in our wiki explaining the user interface:
https://wiki.filezilla-project.org/File ... orial_(en)
https://wiki.filezilla-project.org/Site_Manager
Well,
I don't understand what I'm supposed to do.
I'm french and it's bit technical
I dont' understand what there are talking about site manager??/quickconnect?? etc

The only thing I kknow about Filezilla is Filezilla :roll: hen I open and log

Thanks though

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boco
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Re: Insecure FTP connection

#12 Post by boco » 2024-01-08 21:41

If you are using the bar at the top of the FileZilla main window (called QuickConnect bar), try entering the login information normally and 22 as port.

Site Manager (first icon in the toolbar) is for permanently saving site data and offers more settings.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org

Nessie
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Re: Insecure FTP connection

#13 Post by Nessie » 2024-01-09 09:28

yes sorry,

I wanted to delete my previous post cause I finally understood.
I prefixed my host name with sftp://
It retruns a message (that I'll try to translate): host server key unknown. It is not guaranted that it is the right server displaying different infos and asking approval and association.

I did not and closed FZ

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boco
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Re: Insecure FTP connection

#14 Post by boco » 2024-01-09 21:52

First, from a reasonable standpoint, that was correct, unknown Host keys should never be approved lightly.

However, they should display their correct server Host key somewhere in the dashboard, for you to compare it with the string FileZilla displays. Only then, approve it and the connection is established.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org

Nessie
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Re: Insecure FTP connection

#15 Post by Nessie » 2024-01-09 22:27

boco wrote:
2024-01-09 21:52

However, they should display their correct server Host key somewhere in the dashboard, for you to compare it with the string FileZilla displays.
Still searching for something looking like a host server key on OVH...

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