Unable to reach filezilla's websites or download the program

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RobDos
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Unable to reach filezilla's websites or download the program

#1 Post by RobDos » 2024-03-01 10:36

Greetings All,

I'm with a ISP in Canada, and I have several clients located in Canada.

Many of us can't reach the website, filezilla-project.org or download.filezilla-project.org or forum.filezilla-project.org

I've tried this at quite a few locations and many cannot load the page.

This implies a CDN or WAF issue because if I do a DNS lookup and / or ping I can reach it.

If I go off my internet provider onto 5G cellular, I can also reach it.

C:\Windows\System32>curl.exe -vvv -o testing.exe https://download.filezilla-project.org/ ... -setup.exe
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* Trying 49.12.121.47:443...
* Trying [2a01:4f8:242:52d0::2]:443...
* connect to 2a01:4f8:242:52d0::2 port 443 failed: Network unreachable
0 0 0 0 0 0 0 0 --:--:-- 0:00:20 --:--:-- 0* connect to 49.12.121.47 port 443 failed: Timed out
* Failed to connect to download.filezilla-project.org port 443 after 21054 ms: Couldn't connect to server
0 0 0 0 0 0 0 0 --:--:-- 0:00:21 --:--:-- 0
* Closing connection
curl: (28) Failed to connect to download.filezilla-project.org port 443 after 21054 ms: Couldn't connect to server

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botg
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Re: Unable to reach filezilla's websites or download the program

#2 Post by botg » 2024-03-01 11:44

Make sure not to use automated or scripted tools to access filezilla-project.org or any of its subdomains. Our services are intended to be accessed solely by humans in front of a web browser, and of course the FileZilla products themselves. Abuse of our services results in temporary IP bans.

soggyoreo
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Re: Unable to reach filezilla's websites or download the program

#3 Post by soggyoreo » 2024-03-07 13:14

Thanks for the note Tim, we are having the same issue.

We rely on a 3rd party patch tool to perform our updates and they must be using your website to pull down updates. Thus, when we had a few machines needing updating that launched about the same time, I assume that triggered your blocking mechanisms. Not a problem, totally understand.

Quick question for you?

I assume any vendor or 3pp provider can download the file and the distribute over their own CDN networks to take on the burden of the bandwidth for distributing the software through their patching utilities? If not, is there a place to go to understand any right/wrong here to ensure no violations occur with your software?

Thanks for your time.

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botg
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Re: Unable to reach filezilla's websites or download the program

#4 Post by botg » 2024-03-07 13:56

I assume any vendor or 3pp provider can download the file and the distribute over their own CDN networks to take on the burden of the bandwidth for distributing the software through their patching utilities?
Yes, the license of FileZilla explicitly allows redistribution. See https://filezilla-project.org/license.php for details.

asko
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Re: Unable to reach filezilla's websites or download the program

#5 Post by asko » 2024-03-08 14:14

Hello, just registered to the forum,
cos wanted to share this info. I don't know if this is the paranoid zscaler setting of the company or real.
filezilla_virus_zscaler.PNG
filezilla_virus_zscaler.PNG (74 KiB) Viewed 405 times
cheers
asko

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botg
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Re: Unable to reach filezilla's websites or download the program

#6 Post by botg » 2024-03-08 15:38

It's a false-positive, there is nothing dangerous.

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