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How can I open direct access folder on FTP?

Posted: 2017-10-29 18:34
by s9fashion
I am trying to migrate emails accounts and content from server without cPanel to another with it.

I try to do the backup with IMAPSize but I lose a lot of mails, and from Outlook I can't see all the messages of the account.

I access to server content with Filezilla to backup up the email folder, but when I try to open it, I can't. The folder have all the permissions to access but I still can't open. In file manager of the server, don't figures this folder. How can I open this folder?