Problems executing FZSFTP from FileZilla on Citrix RD

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jevaba
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Problems executing FZSFTP from FileZilla on Citrix RD

#1 Post by jevaba » 2009-02-18 19:06

I have FileZilla installed on several Citrix servers in a farm. The program is ran from a Remote Desktop. FileZilla itself is not published. I have one user who regularly connects to the Remote Desktop via a satellite internet connection. When this user attempts to connect to an SFTP server, the following error is given:

Status: Connecting to xxxxxx.domain.ext...
Error: Connection timed out
Error: fzsftp could not be started
Error: Could not connect to server

Status: Waiting to retry...


No other user, connecting in any other method, has reported this issue. This same user can connect if the user uses an internet connection other than satellite (DSL, Cable, etc.), which makes absolutely no sense to me, since the SFTP connection is between the Citrix server and the SFTP server, not the user's computer.

I thought maybe increasing the timeout to start the FZSFTP executable might fix it, but don't see any way to do this. The user can execute the FZSFTP program independantly and it runs. I upgraded to the latest release (3.2.1) today, and the issue persists.

Any ideas?

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botg
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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#2 Post by botg » 2009-02-18 23:44

I thought maybe increasing the timeout to start the FZSFTP executable might fix it, but don't see any way to do this.
It should come up instantly.


Does fzsftp.exe appear in the task manager when that user tries to establish a connection?

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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#3 Post by boco » 2009-02-20 02:57

The only difference with satellite connections I know is they have a much higher latency.
### BEGIN SIGNATURE BLOCK ###
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FTP connection problems? Do yourself a favor and read Network Configuration.
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jevaba
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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#4 Post by jevaba » 2009-02-20 13:30

Sorry, was waiting to get an email notice that replies were on here.... guess this site doesn't do that.

I'll check the task manager today if the user is available. I'll also post the debug level 4 log since upgrading to the new version (supposed to have more detail on fzsftp errors?).

Thanks for the replies!

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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#5 Post by botg » 2009-02-20 13:37

Sorry, was waiting to get an email notice that replies were on here.... guess this site doesn't do that.
You need to manually subscribe to the topic. There's a link on the top left of your original post.

jevaba
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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#6 Post by jevaba » 2009-02-23 15:48

botg wrote:
It should come up instantly.


Does fzsftp.exe appear in the task manager when that user tries to establish a connection?

I tried to connect while watching Task Manager, and fzsftp.exe pops up in the process list as soon as I click connect, but the connection still fails. Here is the level 4 debug of the session:

09:37:10 Status: Connecting to xxxxx.example.com...
09:37:10 Trace: Going to execute "C:\Program Files\FileZilla FTP Client\fzsftp.exe"
09:37:32 Error: Connection timed out
09:37:32 Trace: CSftpControlSocket::ResetOperation(2114)
09:37:32 Error: fzsftp could not be started
09:37:32 Trace: CControlSocket::ResetOperation(2114)
09:37:32 Error: Could not connect to server
09:37:32 Status: Waiting to retry...
09:37:37 Status: Delaying connection due to previously failed connection attempt...
09:37:37 Status: Connecting to xxxxx.example.com...
09:37:37 Trace: Going to execute "C:\Program Files\FileZilla FTP Client\fzsftp.exe"
09:37:58 Error: Connection timed out
09:37:58 Trace: CSftpControlSocket::ResetOperation(2114)
09:37:58 Error: fzsftp could not be started
09:37:58 Trace: CControlSocket::ResetOperation(2114)
09:37:58 Error: Could not connect to server
09:37:58 Status: Waiting to retry...


Thanks!

jevaba
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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#7 Post by jevaba » 2009-02-26 20:35

Anyone got any ideas/suggestions?

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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#8 Post by da chicken » 2009-03-03 13:12

Login to the server. Browse to the installation location for FileZilla and locate fzsftp.exe. Right-click it and open properties. Do you see an Unblock button like this?

Image

jevaba
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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#9 Post by jevaba » 2009-03-03 20:10

No Unblock button....

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Re: Problems executing FZSFTP from FileZilla on Citrix RD

#10 Post by jevaba » 2009-03-04 16:57

Downloaded and installed WinSCP and it works like a charm. SFTP connections with this software work with no issue.

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