FileZilla Forums

montreal wrote:Well....the problem has resolved itself without my doing anything.

....I suspect that perhaps it was a problem on the servers' end, and they were too embarrassed to tell me what had happened.

...hmm.

The ftptest says also that it's wrong login info OR that too many are connected, which makes NO sense...

boco wrote:

The ftptest says also that it's wrong login info OR that too many are connected, which makes NO sense...

If the ftptest fails also, then it's not your Mac. Then the problem is with the server.

Dear Tor,

Thank you for contacting Online Support. I have just successfully connected to your hosting account via FTP. You
may want to try temporarily disabling any firewall or similar software
running on your machine to see if this is causing the issue, as it may
mistake FTP activity for malicious behavior and block it accordingly.

If
this does not solve the problem, try and connect to FTP using another
method, such as Internet Explorer (not available for Mac users). To do
this, type in the following into the address bar of your browser:
ftp://hostingusername@example.com. Replace "hostingusername" with
your hosting (FTP) username, and "example.com" with your domain
name. It will prompt you for a password, and then should connect you to
your account.

If this still does not work, I would suggest
trying on another computer, ideally one connecting to the Internet by
another method. This should establish whether the problem lies with
your computer or is broader in scope.

If you think that you may be using an incorrect username or password, you can verify them by using the steps below:

Retrieve your hosting (FTP) username

First, you will need to login to your account. Once logged in:

• Click on "My Account" which is located in the same space that you entered your customer number and password.
• Click on "Hosting Account List" in the "Hosting and Email" section.
• Click on the hosting account that you would like to view.
• On the right side of the page, your username is listed as the "Hosting Login".

Reset your hosting (FTP) password

• Click on "Hosting Account List" in the "Hosting and Email" section.
• Click on the "Manage Account" link next to your hosting account.
• Click on the "Account Login" icon in the "Settings" section.
• Enter your new password in both of the boxes and click the "Update" button.
• Confirm your update.

Please note that FTP password resets typically take up to 30 minutes to be processed.

If continue to experience FTP issues, please provide a copy of your FTP client's log so that we may research the issue further. We appreciate your understanding in this matter.

Please let us know if we can assist you in any other way.

Sincerely,
Joey P.
Online Support Team