Can't connect to FTP server

Message

ginnalee · #1 Post by **ginnalee** » 2004-05-23 22:57

I just downloaded FileZilla to run on my new computer with Windows XP. My ISP is Earthlink and I want to upload files for my website. Formerly I used WS_ftp32 with no problem. When I input the ftp address (given to me by EarthLink), my username, which is username@earthlink.net, it is not able to establish a connection. I'm inputting Port 119 and I've tried putting in my Earthliink password, and I've tried leaving the password field blank. I'd appreciate suggestions as to how to proceed.

Virginia

#2 Post by **eddan** » 2004-05-23 23:03

Please paste the message log (enable all the fields in Edit - Options - Debug first, then try to connect to the server and paste the log here).

ginnalee · #3 Post by **ginnalee** » 2004-05-24 03:11

I tried to connect two times, once with username and once with username@earthlink.net. Here is the message log. I hope I did it correctly. Virginia

FileZilla started (05/24/2004 03:04:32)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (5 retries left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (4 retries left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (3 retries left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (2 retries left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (1 retry left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (5 retries left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (4 retries left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (3 retries left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (2 retries left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!
Status: Waiting to retry... (1 retry left)
Status: Connecting to ftp-www.earthlink.net:119 ...
Trace: FtpControlSocket.cpp(745): OnConnect(10061) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(807): DoClose(0) OpMode=1 OpState=-1 caller=0x003ea2e8
Trace: FtpControlSocket.cpp(2954): ResetOperation(4100) OpMode=1 OpState=-1 caller=0x003ea2e8
Error: Unable to connect!

#4 Post by **botg** » 2004-05-24 06:51

Are you sure that port 119 is the right one? 119 is usually used by nntp, not ftp servers.

ginnalee · #5 Post by **ginnalee** » 2004-05-24 14:07

Thank you! I got the correct port from Earthlink Support and then connected with no problem.

Virginia