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PostPosted: 2012-04-16 04:36 
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500 Command not understood

Joined: 2012-04-16 03:50
Posts: 4
hi everyone, noob over here. i have yet to be able to do anything to my site. everytime i try to connect to filezilla, i get the following log messages:

Status: Resolving address of ftp.luckyregister.com
Status: Connecting to 184.168.42.171:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 13 of 500 allowed.
Response: 220-Local time is now 21:13. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 3 minutes of inactivity.
Command: USER ligh5730
Response: 331 User ligh5730 OK. Password required
Command: PASS **************
Error: Could not connect to server

After doing the network configuration wizard, i get this in the test results:
PASS 3.5.3
Response: 230 logged on.
Checking for correct external IP address
IP 98.254.83.200 ji-cfe-id-caa
Response: 200 OK
PREP 50827
Response: 200 Using port 50827, data token 199368730
PORT 98,254,83,200,198,139
Response: 200 PORT command successful
LIST
Response: 150 opening data connection
Response: 503 Failure of data connection.
Server sent unexpected reply.
Connection closed

I'm not sure what i'm doing wrong. I've looked around this forum to find the answer but still no luck. i have allowed filezilla to pass through my firewall. i suspect my problem is in port forwarding. i have allowed port forwarding (incoming and outgoing) for tcp 21, tcp 990 and tcp 5000-5100.. is this correct? are there more ports to forward? also, by "port forwarding" i mean i allow incoming and outgoing rules through my firewall security advanced settings. is this correct? i am also using windows 7 and am connecting through a wifi connection from home.

all help is greatly appreciated from this lil noobster!


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PostPosted: 2012-04-16 05:37 
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226 Transfer OK
User avatar

Joined: 2006-05-01 03:28
Posts: 19658
Location: Germany
Looks like the server doesn't accept your login data. It is only strange that it's disconnecting you instead of returning the usual 530 error.

Please note that tough forwarding data ports at the client side is required for Active mode and the test to work, your port forwards are for the server, which you don't use actually. Please remove the 21 and 990 forwardings, and enter the data port range into your client (Settings... - Connection - FTP - Active mode) along with your external IP. Otherwise the client won't use them (in the test you posted it tried 50827 which is not inside your range).

_________________
### BEGIN SIGNATURE BLOCK ###
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
All support requests per PM will be ignored!
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PostPosted: 2012-04-17 22:04 
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500 Command not understood

Joined: 2012-04-16 03:50
Posts: 4
Thank you Boco! I've contacted my host to verify log in information and it appears that my IP addresses were not matching. I will work on this issue and report back when I have successfully logged into Filezilla.

Thanks again!


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PostPosted: 2012-04-24 03:17 
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500 Command not understood

Joined: 2012-04-16 03:50
Posts: 4
Update on my situation.. still no luck :/

After contacting my host for proper login info, I now get this when trying to connect:

Status: Connecting to 97.74.215.201:21...
Status: Connection established, waiting for welcome message...
Response: 220 Microsoft FTP Service
Command: USER ligh5730
Response: 331 Password required for ligh5730.
Command: PASS **************
Response: 230-FTP-SSL (AUTH TLS, Explicit FTPS or FTPES) security is available.
Response: 230 User logged in.
Command: OPTS UTF8 ON
Response: 200 OPTS UTF8 command successful - UTF8 encoding now ON.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is current directory.
Command: TYPE I
Response: 200 Type set to I.
Command: PORT 97,74,215,201,19,142
Error: Disconnected from server: ECONNABORTED - Connection aborted
Error: Failed to retrieve directory listing

And when I do perform a network configuration wizard, i get the following:

Connecting to probe.filezilla-project.org
Response: 220 FZ router and firewall tester ready
USER FileZilla
Response: 331 Give any password.
PASS 3.5.3
Response: 230 logged on.
Checking for correct external IP address
IP 97.74.215.201 jh-he-cbf-cab
Response: 510 Mismatch. Your IP is 76.110.140.189, hg-bba-bea-bij
Wrong external IP address
Connection closed

I'm not sure what the problem is. One rep from my hosting provider mentioned my IPs didnt match because my site was being forwarded to my wordpress url but I changed this so that it does not forward and still no luck. I just got off the phone with another rep from my hosting provider and they said it might be filezilla and suggested I use the java FTP from off their site but I dont want to give up on filezilla, i want to make it work. i just cant figure out the problem.


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PostPosted: 2012-04-24 04:57 
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500 Command not understood

Joined: 2012-04-16 03:50
Posts: 4
Hey, just wanted to report back that i figured it out! although i had it set to passive mode in the network configuration wizard, in my site manager settings (file > site manager > transfer settings) i had it set to active instead of passive by mistake. so i switched it and just like that it worked. :)


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PostPosted: 2012-04-24 09:12 
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226 Transfer OK
User avatar

Joined: 2006-05-01 03:28
Posts: 19658
Location: Germany
Yes, the network wizard only sets the global connection mode. The global setting applies to QuickConnect and to Sitemanager entries with connection mode set to ''Default''. Selecting ''Passive'' or ''Active'' in the Site Manager works as override.

_________________
### BEGIN SIGNATURE BLOCK ###
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
All support requests per PM will be ignored!
### END SIGNATURE BLOCK ###


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