Error trying to connect to an FTP server

[bluebogle1]

I'm a complete novice on this sort of thing, so please keep that in mind.

Recently, I have been unable to connect to an FTP server I use regularly. The error message I get when trying is:

GnuTLS error -12: A TLS fatal alert has been received.

The log says:

2015-01-21 11:28:55 9924 1 Status: Connecting to 64.183.44.190:21...
2015-01-21 11:28:55 9924 1 Status: Connection established, waiting for welcome message...
2015-01-21 11:28:55 9924 1 Response: 220 Gene6 FTP Server v3.9.0 (Build 2) ready...
2015-01-21 11:28:55 9924 1 Command: AUTH TLS
2015-01-21 11:28:55 9924 1 Response: 234 AUTH command ok; starting SSL connection.
2015-01-21 11:28:55 9924 1 Status: Initializing TLS...
2015-01-21 11:28:55 9924 1 Error: GnuTLS error -12: A TLS fatal alert has been received.
2015-01-21 11:28:55 9924 1 Error: Could not connect to server
2015-01-21 11:28:55 9924 1 Status: Waiting to retry...
2015-01-21 11:29:00 9924 1 Status: Connecting to 64.183.44.190:21...
2015-01-21 11:29:00 9924 1 Status: Connection established, waiting for welcome message...
2015-01-21 11:29:00 9924 1 Response: 220 Gene6 FTP Server v3.9.0 (Build 2) ready...
2015-01-21 11:29:00 9924 1 Command: AUTH TLS
2015-01-21 11:29:00 9924 1 Response: 234 AUTH command ok; starting SSL connection.
2015-01-21 11:29:00 9924 1 Status: Initializing TLS...
2015-01-21 11:29:00 9924 1 Error: GnuTLS error -12: A TLS fatal alert has been received.
2015-01-21 11:29:00 9924 1 Error: Could not connect to server

For what it's worth, I can still connect to other FTP servers, and other people are still able to connect to this one. Any help is much appreciated.

[wolfberg]

having same problem, it only happened when I upgraded yesterday.

[wolfberg]

go to site manager, select site you are trying to access and then under encryption, select "Use only plain FTP"

[mrsb325]

Okay, I had the same problem. I did as you said and changed it to "Use only plain FTP". It will now connect, the only problem is that that setting says that it is insecure. What does this mean? I am worried about it not being secure.
Thanks,
Rhonda

[boco]

Insecure means not protected against sniffing along the way. Everything is transferred in clear text, including passwords.

Please note that previous versions did use Plain FTP (Insecure) by default. Means you previously didn't have any protection, either, unless you forced TLS (which is very unlikely since your server doesn't seem to really support TLS).

[bluebogle1]

go to site manager, select site you are trying to access and then under encryption, select "Use only plain FTP"

That worked. Thank you so very much!

[wolfberg]

BTW, this whole thread inspired me to set up SFTP, with my service provider, everyone should look into it, my last host account was brutally hacked three times in 6 months

[mrsb325]

Thank you for all input