How do I log into my account

[Casper]

Hi, I have my joomla site address, username and password but FZ cant find the site and the joomla developers are aksing me for my CPanel log in details so they can help and upload my template, i have no idea what or how to send them this, please can anyone help

[botg]

Contact your server administrator or server hosting provider for assistance with your FTP server login credentials.

[Casper]

Hi, thanks for the info, I just wanted to check a couple of things if thats ok

I have a Joomla account and have ordered an extension template for it - is Joomla my service administrator in this case?

I have checked my username and password on joomla and have typed in all that info correctly on filezilla but it still doesnt do anything

[botg]

Joomla is just a piece of software. There are many instances of Joomla running out there. Accounts are per-instance. Your administrator is whoever is administrating the server running your instance.

Furthermore, Joomla is a web-based CMS served by an HTTP server and using its own account management system. FTP servers are completely independent from Joomla.