Ping and tracert in command prompt timed out

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ufoldager
500 Command not understood
Posts: 1
Joined: 2015-05-09 10:52
First name: Ulrik
Last name: Foldager

Ping and tracert in command prompt timed out

#1 Post by ufoldager » 2015-05-09 11:56

Hello!

I am having issues with my local network it would seem. I noticed a very slow upload/download progress when transferring files in Filezilla to our new dedicated web server located in the US. The server support guys asked me to use ping and tracert in CMD to test my network connectivity, and almost all of the connections "timed out".

I am currently sitting on my laptop with Wifi. My broadband connection comes from a DSL line, and connects to a router, which then is connected to a wireless router. From there, the wireless router sends the wifi signal to my laptop.

All well and good.

I have no problems whatsoever with transferring files in Filezilla to our other domains that are located on a shared hosting provider at another company. I have tested my download/upload speeds online at speedtest.net - and I am at full speed.

I can surf the web without issues, stream movies online, etc. etc.

The only issue seems to be with our dedicated web server apparently.

Can someone help a non-techie sort this out?

Thank you!

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