Can't Connect to Remote Server

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alexFZ333
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Can't Connect to Remote Server

#1 Post by alexFZ333 » 2018-12-18 17:55

I'm not yet very familiar with the working of Filezilla.

When I try to access a remote server, using Quickconnect, I'm getting a Response message that reads "227 Entering Passive Mode", and an Error message that reads "Failed to retrieve directory listing".

I'm on a Mac, and my firewall is disabled. I did a test, using ftptest.net, but don't know how to interpret the test Log.

Is there some setting that I need to change to allow me to connect to the remote server?

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botg
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Re: Can't Connect to Remote Server

#2 Post by botg » 2018-12-18 19:48

What does the test log say?

What is the complete log from FileZilla?

alexFZ333
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Re: Can't Connect to Remote Server

#3 Post by alexFZ333 » 2018-12-18 23:16

The test log says this: (see also Filezilla log below)


Warning: Allowing fallback to plaintext FTP is insecure. You should use explicit FTP over TLS.

Status: Resolving address of ftp.nesteggbuilders.com

Status: Connecting to 50.87.248.185

Warning: The entered address does not resolve to an IPv6 address.

Status: Connected, waiting for welcome message...

Reply: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------

Reply: 220-You are user number 4 of 1000 allowed.

Reply: 220-Local time is now 10:24. Server port: 21.

Reply: 220-This is a private system - No anonymous login

Reply: 220-IPv6 connections are also welcome on this server.

Reply: 220 You will be disconnected after 15 minutes of inactivity.

Command: CLNT https://ftptest.net on behalf of 2604:2000:1103:82c6:5c08:33dd:7720:91f5

Reply: 530 You aren't logged in

Command: AUTH TLS

Reply: 234 AUTH TLS OK.

Status: Performing TLS handshake...

Status: TLS handshake successful, verifying certificate...

Status: Received 3 certificates from server.

Status: cert[0]: subject='OU=Domain Control Validated,OU=Hosted by BlueHost.Com\5c, INC,OU=PositiveSSL Wildcard,CN=*.bluehost.com' issuer='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Domain Validation Secure Server CA'

Status: cert[1]: subject='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Domain Validation Secure Server CA' issuer='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority'

Status: cert[2]: subject='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority' issuer='C=SE,O=AddTrust AB,OU=AddTrust External TTP Network,CN=AddTrust External CA Root'

Command: USER nesteggbuilderscom@nesteggbuilders.com

Reply: 331 User nesteggbuilderscom@nesteggbuilders.com OK. Password required

Command: PASS ***********

Reply: 230 OK. Current restricted directory is /

Command: SYST

Reply: 215 UNIX Type: L8

Command: FEAT

Reply: 211-Extensions supported:

Reply: EPRT

Reply: IDLE

Reply: MDTM

Reply: SIZE

Reply: MFMT

Reply: REST STREAM

Reply: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;

Reply: MLSD

Reply: AUTH TLS

Reply: PBSZ

Reply: PROT

Reply: UTF8

Reply: TVFS

Reply: ESTA

Reply: PASV

Reply: EPSV

Reply: SPSV

Reply: ESTP

Reply: 211 End.

Command: PBSZ 0

Reply: 200 PBSZ=0

Command: PROT P

Reply: 200 Data protection level set to "private"

Command: PWD

Reply: 257 "/" is your current location

Status: Current path is /

Command: TYPE I

Reply: 200 TYPE is now 8-bit binary

Command: PASV

Reply: 227 Entering Passive Mode (50,87,248,185,171,196)

Command: MLSD

Error: Connection timed out



The Filezilla log says this:

Status: Resolving address of ftp.nesteggbuilders.com
Status: Connecting to 50.87.248.185:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (50,87,248,185,183,192)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Resolving address of ftp.nesteggbuilders.com
Status: Connecting to 50.87.248.185:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (50,87,248,185,189,91)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing


Hope this helps shed light on the problem.

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botg
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Re: Can't Connect to Remote Server

#4 Post by botg » 2018-12-19 09:12

Okay, the test failed. This means it's a server-side problem. Most likely due to a server-side firewall blocking the data connection.

You need to contact your server administrator or server hosting provider for assistance so that the server can be fixed.

alexFZ333
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Re: Can't Connect to Remote Server

#5 Post by alexFZ333 » 2018-12-19 11:26

I contacted my host, and they were able to do something so that I can now access the remote site.

Thanks a lot for taking the time to help with this!

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