Initializing TLS...Connection timed out

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adamodar@ingr.ae
500 Command not understood
Posts: 3
Joined: 2018-04-19 07:42
First name: Arun

Initializing TLS...Connection timed out

#1 Post by adamodar@ingr.ae » 2019-01-15 12:49

Hi ,

Once of our customer facing below issue as they are unable to connect to our FTP site.

Issue: Initializing TLS....Connection timed out after 20 seconds of Inactivity

I'm able to login internally / externally without any issues using the same credentials.

Please let me know if there any thing further i need to do from my side.

Filezilla Server 0.9.57 beta
FileZilla Client: 3.39

FTP over TLS and Allow explicit FTP over TLS options are enabled.

Please note customer is in Saudi Arabia and we are in UAE .

Thanks,

Arun

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botg
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Re: Initializing TLS...Connection timed out

#2 Post by botg » 2019-01-15 13:57

You need to update to the most recent version of FileZilla Server, we cannot support outdated versions.

adamodar@ingr.ae
500 Command not understood
Posts: 3
Joined: 2018-04-19 07:42
First name: Arun

Re: Initializing TLS...Connection timed out

#3 Post by adamodar@ingr.ae » 2019-01-16 12:31

Thank You.will do that and check.

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