Cannot update to 3.40

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rala
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Joined: 2019-02-20 21:30
Location: Vienna

Cannot update to 3.40

#1 Post by rala » 2019-02-20 21:47

I wanted to make an update but I kinda get only errors.
My operation system is Win10 64bit.

This is the first error:
unsupportedOS.png
unsupportedOS.png (68.5 KiB) Viewed 933 times
Well I sometimes get before, that the file is not accessible at its current path (/) with given rights - I also get it with admin rights.

Afterwards (after pressing OK) I get this one:
errorcode.png
errorcode.png (40.21 KiB) Viewed 933 times
Then comes the regular License Agreement dialog. After that the installing starts.
Until...
error opening file.png
error opening file.png (97.97 KiB) Viewed 933 times
If I press retry ('Wiederholen') the same dialog comes.
Then ignore:
error writing file.png
error writing file.png (112.83 KiB) Viewed 933 times
Note: this is not the first which comes directly afterwards.

A set of this dialogs pops up.
I finally canceled the process.

Amy suggestions?

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botg
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Last name: Kosse

Re: Cannot update to 3.40

#2 Post by botg » 2019-02-20 22:30

Looks like you are running the installer with Windows' compatibility settings set to pre-Win7 specifically for the installer.

rala
500 Command not understood
Posts: 3
Joined: 2019-02-20 21:30
Location: Vienna

Re: Cannot update to 3.40

#3 Post by rala » 2019-02-23 17:27

If I take a look at the settings of the exe no compatibility option is enabled.
comp.png
comp.png (53.48 KiB) Viewed 903 times

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botg
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Re: Cannot update to 3.40

#4 Post by botg » 2019-02-23 22:47

Which version of Windows 10 are you using?

Are there any third-party virus scanners installed on your machine?

rala
500 Command not understood
Posts: 3
Joined: 2019-02-20 21:30
Location: Vienna

Re: Cannot update to 3.40

#5 Post by rala » 2019-02-24 18:25

WinVer: 10.0.17763
Virus: no; just Microsoft one itself

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botg
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Re: Cannot update to 3.40

#6 Post by botg » 2019-02-25 07:52

The initial error makes absolutely no sense.

In any case, if you install without elevated rights, select an installation directory you have write permissions to.

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boco
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Re: Cannot update to 3.40

#7 Post by boco » 2019-02-25 16:56

Try to right-click the installer file and select "Run as Administrator".
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