You Guessed it: Cannot Connect

[Paukert]

I've been trying for months (off and on) to connect to my website to do edits using FileZilla. FileZilla has always worked perfectly in the past, until a few months ago. I will shout your name to the heavens in praise if you can help here. Desperate!

Here is the error message I receive when I try:

Status: Waiting to retry...
Status: Resolving address of ftp.thepaukerts.net
Status: Connecting to 66.96.146.58:21...
Status: Connection established, waiting for welcome message...
Error: Could not connect to server

Here's the weird (and diagnostic?) part. I can't connect while on my home wifi. But I HAVE gone to hotels and to the public library and CAN connect there with NO problem! So it's not a firewall issue. And it is not a problem with my website provider. And I SAVE the login parameters that are successful in FileZilla QuickConnect and use that to try at home, so it isn't a case of typing in the wrong parameters. I have tried to connect on other laptops in my home on the same wifi network with no success on those, either, so it's not a problem with my laptop.

Grateful for any advice, thanks.

Gary

[boco]

Code: Select all

17:47:14	Status:	Resolving address of ftp.thepaukerts.net
17:47:15	Status:	Connecting to 66.96.146.58:21...
17:47:15	Status:	Connection established, waiting for welcome message...
17:47:15	Response:	220 apollo FTP Server Ready
17:47:15	Command:	AUTH TLS
17:47:15	Response:	500 AUTH not understood
17:47:15	Command:	AUTH SSL
17:47:15	Response:	500 AUTH not understood
17:47:15	Status:	Insecure server, it does not support FTP over TLS.

The server works. Where is it located, in relation to yourself? It looks like a home FTP server (IIS, about the worst one could choose) that might be in the same LAN as you are.

[Paukert]

Hi Boco, thank you for trying to help.

I'm trying to connect to Verio.com. They are my webspace provider, after taking over a previous company that I used. Their website doesn't say where they are, but Wikipedia says their headquarters is in the Denver area.

I'm physically located outside of Calgary, Alberta, Canada. I get my internet through a company called Xplornet.

I've tried talking to both Verio (webspace) and Xplornet (ISP) and neither has been helpful in figuring out why I can't make a simple FTP connection through FileZilla.

Thanks,

Gary

[boco]

Well, in this case, it's not a home server. Scratch that.

Could you try with wired Ethernet? Although I don't believe it's the WiFi, rather a router/ISP problem.

Can you connect to other FTP servers or do they also fail?

[Paukert]

Well, after months (off and on) of trying to figure this out, here's what it was.

I had tried 'too many times' to connect via FTP. That would be via FileZilla and my webcam software. I exceeded their security number and so they BLACKLISTED my IP Address. No notification. No email. Nothing that would be HELPFUL. No, apparently I was just supposed to discern it by mental telepathy through the ether. I had called their help desk a number of times but no one thought to check the blacklist.

I don't know. I'm just a neophyte at all this. But I would expect better. When I think of the hours I wasted trying to figure this out. Grrrr.

Thanks for your help, though!

Gary

[boco]

No problem, but idiocy of server administrators is hard to identify.