Requests passport twice & rejects it second time

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iankmcallister
500 Command not understood
Posts: 3
Joined: 2019-07-14 00:03
First name: Ian
Last name: McAllister

Requests passport twice & rejects it second time

#1 Post by iankmcallister » 2019-07-15 15:25

I can log in to my site and get a display of the directory that I want.
Then, I try to send a file to that directory, and Filezilla starts again at the beginning, trying to log me in again but rejecting my password the second time around. Here is the log.

Status: Resolving address of gator3131.hostgator.com
Status: Connecting to 50.87.144.167:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Logged in
Status: Retrieving directory listing...
Status: Calculating timezone offset of server...
Status: Timezone offset of server is -18000 seconds.
Status: Directory listing of "/" successful
Status: Retrieving directory listing of "/public_html"...
Status: Directory listing of "/public_html" successful
Status: Retrieving directory listing of "/public_html/TravelWith"...
Status: Directory listing of "/public_html/TravelWith" successful
Status: Retrieving directory listing of "/public_html/TravelWith/img"...
Status: Directory listing of "/public_html/TravelWith/img" successful


Status: Resolving address of gator3131.hostgator.com
Status: Connecting to 50.87.144.167:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER ianmac
Response: 331 User ianmac OK. Password required
Command: PASS ***************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...


Filezilla keeps on trying every few seconds until I stop it, then it asks If I really want to stop it because there are files being uploaded

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botg
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Re: Requests passport twice & rejects it second time

#2 Post by botg » 2019-07-16 07:28

There's something wrong with the server. Please contact your server administrator or server hosting provider for assistance.

iankmcallister
500 Command not understood
Posts: 3
Joined: 2019-07-14 00:03
First name: Ian
Last name: McAllister

Re: Requests passport twice & rejects it second time

#3 Post by iankmcallister » 2019-07-23 16:47

Thank you for your suggestion, but it doesn't work. The problem is with Filezilla.

I noticed that your free version has malaware in it, so I bought your paid version, which seems to be clean. It still has the same problem however.

I have used Filezilla for many years without any problems, but it is unusable since the latest updates.

Here is my problem again.

1. TLS encryption accepted
2. My password accepted
3. Displays directory of root domain
4. Displays directory of public_html
5. Displays directory of my site
6. Displays directory of img folder
7. I drag and drop a file from my computer into the img folder

8. Your program starts all over again. When it reaches my password it rejects it. Surely it should never reach that point? Surely it should be transferring the file that I have dragged over instead of starting over again?

I contacted my host as you suggested. He used Filezilla to do exactly what I was doing - successfully.

That means that his version of Filezilla is different from mine, so I suspect he isn't using your latest update.

The server has the correct structure, because I am transferring files to my img folder using cPanel File Manager. It probably takes ten times as long as FTP, but it is possible.

When I was a programmer, I would have inserted numbered notices at stages before and after the request for file transfer appears, then run the program to discover at what point the number sequence fails. Somewhere you seem to have an IF statement going wrong.

Ian McAllister

iankmcallister
500 Command not understood
Posts: 3
Joined: 2019-07-14 00:03
First name: Ian
Last name: McAllister

Re: Requests passport twice & rejects it second time

#4 Post by iankmcallister » 2019-07-24 21:55

If you can't fix the problem, can I get an older version that worked and go back to that one please?

Six month ago everything was working fine, and I don't think the virus was there at that time.

I'll probably have to request my money back because the Pro version has the same problems without the malaware.

Ian McAllister

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botg
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Re: Requests passport twice & rejects it second time

#5 Post by botg » 2019-07-25 16:19

I noticed that your free version has malaware in it
It's a false-positive, there is no malware in the free version.
When it reaches my password it rejects it.
Note the two separate entities involved here.
Surely it should never reach that point? Surely it should be transferring the file that I have dragged over instead of starting over again?
Browsing and transferring files is done over separate connections, so that you can still browse the server while transferring files.

Status: Resolving address of gator3131.hostgator.com
Status: Connecting to 50.87.144.167:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Now comes the strange bit: According to https://ftptest.net/ that server does in fact support FTP over TLS. You probably have malicious software or hardware on your computer or network intentionally sabotaging FTP over TLS.

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