Response: 530 Login authentication failed Error

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ghostman13
500 Command not understood
Posts: 3
Joined: 2019-12-16 23:28
First name: Dale
Last name: Kaczmarek

Response: 530 Login authentication failed Error

#1 Post by ghostman13 » 2019-12-16 23:43

I cannot log onto my server. Every time I attempt to login I get :
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Can you please help?

Thank you!

ghostman13
500 Command not understood
Posts: 3
Joined: 2019-12-16 23:28
First name: Dale
Last name: Kaczmarek

Re: Response: 530 Login authentication failed Error

#2 Post by ghostman13 » 2019-12-17 06:01

Doesn't anyone have any ideas how to remedy my situation. I cannot update my website because I cannot connect to the Filezilla server.

Please, please help me!

Thanks in advance! :D :D :D :D

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boco
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Posts: 24875
Joined: 2006-05-01 03:28
Location: Germany

Re: Response: 530 Login authentication failed Error

#3 Post by boco » 2019-12-17 07:10

You need to contact the server server support staff. We cannot do anything about account-related problems.

Before further questions arise: No, we do not (read: can not) know who is responsible for the server you're connecting to. Best advice is to follow your money. The people you are paying for hosting usually also run the server.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
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ghostman13
500 Command not understood
Posts: 3
Joined: 2019-12-16 23:28
First name: Dale
Last name: Kaczmarek

Re: Response: 530 Login authentication failed Error

#4 Post by ghostman13 » 2019-12-19 20:20

I did post this to the server support staff forum and they gave me the same reply. Is there a physical phone number to contact customer service and get this resolved? I cannot login and therefore cannot make changes to my website.

Thank you!

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boco
Contributor
Posts: 24875
Joined: 2006-05-01 03:28
Location: Germany

Re: Response: 530 Login authentication failed Error

#5 Post by boco » 2019-12-27 02:36

We cannot know your server's support phone numbers, sorry.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
### END SIGNATURE BLOCK ###

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