FTP link asks for username and password

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audrah78
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FTP link asks for username and password

#1 Post by audrah78 » 2020-08-11 18:34

There are five of us that use FileZilla in our office. None of us are having any issues with the exception of one person on one computer. Every time she creates an ftp link to email a report to a client, she puts it in an email then sends it, but when you click on it it asks for a user name and password. We are all working on the same operating system, same version of FileZilla, same server. She is doing everything right, but it is only her links that we have a problem with. Any ideas?

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botg
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Re: FTP link asks for username and password

#2 Post by botg » 2020-08-12 08:06

Which client are you using to access the links?

audrah78
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Re: FTP link asks for username and password

#3 Post by audrah78 » 2020-08-12 14:58

We are an environmental consulting firm and when we have large final reports we use file zilla to create an ftp link to the report then paste the URL into an email, adjust the URL information and then email the link to our clients. Then from the email they just click the link which opens in a web browser. My coworker does nothing different than I do on my computer and if she emails a link to me on mine, when I click the link the browser opens but asks you to sign in. The popup shows the ftp server ID then says "Your connection to this site is not private" and asks for a Username and Password. This only happens when my coworker creates the link from her computer. I went through her filezilla settings and am not seeing any differences between hers and mine. I just created a link to a report that she also created a link to yesterday and I had no problems opening the link.

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boco
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Re: FTP link asks for username and password

#4 Post by boco » 2020-08-13 03:38

How do you "adjust the URL information"? Any FTP link (starting with ftp://) will ask for a password, unless:
1. either, the URL contains both username and password, like "ftp://username:password@ftpservername/path/file" (something you should never do), or
2. the URL points to an anonymous link (FTP account with name "Anonymous" and no password requirement).

If you, on the other hand, adjust the URL to point to an HTTP server (http:// or https://), then, she did forget that.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
### END SIGNATURE BLOCK ###

audrah78
500 Command not understood
Posts: 4
Joined: 2020-08-11 18:24
First name: Audra
Last name: Heinzel

Re: FTP link asks for username and password

#5 Post by audrah78 » 2020-08-13 15:25

here is an example of what we do to change the link information:

ftp://wei@166.70.198.131/httpdocs/clien ... Report.pdf

to

http://www.wasatch-environmental.com/cl ... Report.pdf

She is making and changing the link correctly but for some reason when you click on her links that popup comes up.

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boco
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Re: FTP link asks for username and password

#6 Post by boco » 2020-08-14 05:33

Please double-check one of her links. It still sounds like she did forget to change ftp:// into http:// - in that case clicking the link takes you to the FTP server, which correctly asks for the FTP login data.

However, if the link is indeed starting with http:// and it still asks for a password (HTTP Basic AUTH), then the problem is with the HTTP server, and we unfortunately cannot help with that (HTTP is a different protocol and service and has absolutely NOTHING to do with FTP, so it's outside our scope).
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
### END SIGNATURE BLOCK ###

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botg
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Re: FTP link asks for username and password

#7 Post by botg » 2020-08-14 07:25

Changing just the element value but not the href attribute?

audrah78
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Re: FTP link asks for username and password

#8 Post by audrah78 » 2020-08-21 18:39

SOLVED!

We figured out that after copying the URL from FileZilla and pasting it into an email then in the email just getting rid of the first part and replacing it with the http info, on some of our computers outlook was not changing the href (the href still showed the original ftp URL). To fix this, instead of editing the URL by changing the URL in the email, we have to right click the link in the email, then click edit hyperlink, then change the URL in the address line of the GUI. That solved the problem. Thank you for everything. Maybe if this comes up for anyone this solve would be helpful.

Audra

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