Connexion au serveur

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Adpghd
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Connexion au serveur

#1 Post by Adpghd » 2020-08-12 10:12

Bonjour,

Depuis quelques temps, ma connexion à notre serveur DSM Synology 6.2 m'est refusée brutalement sur mes deux ordinateurs

Statut : Résolution de l'adresse de stalag6a6d.synology.me
Statut : Connexion à 80.15.103.153:21...
Statut : Connexion établie, attente du message d'accueil...
Erreur : Connection interrompue après 20 secondes d'inactivité
Erreur : Impossible d'établir une connexion au serveur
Statut : Attente avant nouvel essai...
Statut : Résolution de l'adresse de stalag6a6d.synology.me
Statut : Connexion à 80.15.103.153:21...
Statut : Connexion établie, attente du message d'accueil...
Erreur : Connection interrompue après 20 secondes d'inactivité
Erreur : Impossible d'établir une connexion au serveur

Je précise que :
- mon identifiant est juste
- mon mot de passe est juste
- je suis administrateur du NAS
- notre nom de domaine : stalag6a6d.fr est hébergé chez Gandi
- ce dysfonctionnement est constaté sur mes deux ordinateurs portables (Windows 10)
- mon navigateur est Mozilla Firefox
- j'ai désinstallé et réinstallé FileZila trois fois sur chaque ordinateur : rien n'y fait.
- d'autres administrateurs se connectent sans difficulté et avec un paramétrage de FileZila identique au mien (sauf pour les identifiants et les mots de passe),
- j'accède sans problème au DSM sans FileZila.

Pouvez-vous me donnez une explication SVP ?

Je vous remercie.
Bien cordialement

Adpghd
Translation wrote:For some time now, my connection to our DSM Synology 6.2 server has been brutally refused on my two computers

Status: Address of stalag6a6d.synology.me resolved
Status: Connection to 80.15.103.153:21 ...
Status: Connection established, waiting for the welcome message ...
Error: Connection interrupted after 20 seconds of inactivity
Error: Unable to establish a connection to the server
Status: Waiting before new test ...
Status: Address of stalag6a6d.synology.me resolved
Status: Connection to 80.15.103.153:21 ...
Status: Connection established, waiting for the welcome message ...
Error: Connection interrupted after 20 seconds of inactivity
Error: Unable to establish a connection to the server

I specify that :
- my username is correct
- my password is correct
- I am the administrator of the NAS
- our domain name: stalag6a6d.fr is hosted by Gandi
- this malfunction is observed on my two laptops (Windows 10)
- my browser is Mozilla Firefox
- I uninstalled and reinstalled FileZila three times on each computer: nothing helps.
- other administrators connect without difficulty and with a FileZila configuration identical to mine (except for usernames and passwords),
- I can easily access DSM without FileZila.

Can you give me an explanation please?

Thank you.
Best regards

Adpghd

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boco
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Location: Germany

Re: Connexion au serveur

#2 Post by boco » 2020-08-13 03:22

We only speak English here, other languages are not supported.

Where are the client machines located, in relation to the NAS FTP server? If they are in the same network, you need to use the private IP address of the NAS. Neither the public IP, nor the domain name (resolving to that public IP) will work reliably (that's a limitation of the NAT technology).
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Adpghd
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Re: Connexion au serveur

#3 Post by Adpghd » 2020-08-13 09:17

Hello.

The NAS is at the same (geographic) address as my computers and therefore on the same network (fiber)
We use the NAS IP address (stalag6a6d.synology.me or 80.15.103.153) to connect.

Allow me to repeat myself that this malfunction is "brutal" and observed on my two computers whereas until now the connection was established without problem.
The configuration of the site manager in FileZila is identical to that of my colleagues who connect without difficulty.

Thank you for your insight.

(Google traduction) :wink:

Adpghd
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Re: Connexion au serveur

#4 Post by Adpghd » 2020-08-29 18:53

Hello.

Please, can I have an anwser ?
Thank you so much.
Best regards.

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botg
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Re: Connexion au serveur

#5 Post by botg » 2020-08-30 15:43

If both client and server are in the same local network, address the server using its private IP address.

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