FileZilla Forums

Hello,

We suddently lost the access to our FTP server. We haven't changed any password. Here is the line that is appears when we try to connect (in french) :

Statut : Résolution de l'adresse de ftp.cluster006.hosting.ovh.net
Statut : Connexion à 51.68.11.200:21...
Statut : Connexion établie, attente du message d'accueil...
Statut : Serveur non sécurisé, celui-ci ne supporte pas FTP sur TLS.
Commande : USER infinemu
Réponse : 331 User infinemu OK. Password required
Commande : PASS ***************
Réponse : 530 Login authentication failed
Erreur : Erreur critique : Impossible d'établir une connexion au serveur
Statut : Déconnecté du serveur

If someone would help us to resolve this it would be very usefull..

Please help

Thanks

You need to connect to the FTP server support people; if nothing has changed on your side, it's obvious that something changed on theirs.