Subscribed to Pro but unable to use it

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oumehara
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Subscribed to Pro but unable to use it

#1 Post by oumehara » 2020-10-06 22:04

I just subscribed to a free trial of Filezilla Pro but unable to use it. When I launch it a pop-up that says "Try FileZilla Pro for free fro the first week, then pay only $9.49 per year!" pops up. There's a subscribe button below it. When I click on "Subscribe" it'll say I'm already subscribed. I tried ending the program and re-launching but still the same. I have also rebooted my Mac but same issue.

Macbook Air
OS: MacOS Catalina

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botg
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Re: Subscribed to Pro but unable to use it

#2 Post by botg » 2020-10-07 08:55

Occasionally the store system gets into a weird state. Try the link to restore a subscription. If that doesn't help, try removing and reinstalling FileZilla Pro.

oumehara
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Joined: 2020-10-06 21:14
First name: Oliver
Last name: Umehara

Re: Subscribed to Pro but unable to use it

#3 Post by oumehara » 2020-10-07 17:49

Thanks...that didn't work. I gave up and decided to download the free version and instead. That worked.

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botg
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Re: Subscribed to Pro but unable to use it

#4 Post by botg » 2020-10-08 17:00

Don't forget to cancel your trial subscription in the store.

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