FilleZilla Uploading issue

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pragya-k
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FilleZilla Uploading issue

#1 Post by pragya-k » 2020-10-28 14:20

While uploading files to server, I am getting message of successfully transferred 11,237 bytes(size of local file) in log, but once the file is refreshed on server it becomes 0 bytes. Hence the pages are blank on the website. Please help me solve this issue.

Thanks
Pragya

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botg
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Re: FilleZilla Uploading issue

#2 Post by botg » 2020-10-28 15:48

Which protocol are you using?

pragya-k
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Re: FilleZilla Uploading issue

#3 Post by pragya-k » 2020-10-29 01:26

Using FTP

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Re: FilleZilla Uploading issue

#4 Post by botg » 2020-10-29 07:38

Plain FTP or FTP over TLS? If you see a lock icon in the status bar it's the latter.

pragya-k
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Re: FilleZilla Uploading issue

#5 Post by pragya-k » 2020-10-29 08:28

No lock icon. So, plain FTP.

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Re: FilleZilla Uploading issue

#6 Post by pragya-k » 2020-10-29 08:48

Actually FileZilla log says TLS connection established. So it would be FTP over TLS.

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Re: FilleZilla Uploading issue

#7 Post by botg » 2020-11-02 08:06

Which FTP server software (product and version) is running on the server machine?

What happens if you upload larger files?

pragya-k
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Re: FilleZilla Uploading issue

#8 Post by pragya-k » 2020-11-02 13:29

Even our larger files (around 13kb) are going blank i.e. becoming 0 bytes on uploading.

Our hosting is done by net4 hosting company. So we do not have an idea about FTP server software on server machine.

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Re: FilleZilla Uploading issue

#9 Post by botg » 2020-11-03 13:10

13k is still tiny. Please try a large file of at least a few megabytes in size.

Contact your hosting provider to inquire on the used server software.

pragya-k
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Re: FilleZilla Uploading issue

#10 Post by pragya-k » 2020-11-04 00:59

We tried uploading a file of size in MB as well, but it did not work. Same thing happens.

Actually, our hosting provider has not been reachable, and we are stuck on this issue.

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Re: FilleZilla Uploading issue

#11 Post by botg » 2020-11-04 14:38

The connection being FTP over TLS, this rules out firewalls and NAT router being the problem, making it a definite server-side issue.

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Re: FilleZilla Uploading issue

#12 Post by emvifil » 2020-11-05 11:31

I have the same or similar issue.

Once in a while a transfer fails, in the same manner as described above.
I can not remember this happening with previous versions.

I use the option TLS when available.

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Re: FilleZilla Uploading issue

#13 Post by emvifil » 2020-11-16 12:47

emvifil wrote:
2020-11-05 11:31
I have the same or similar issue.

Once in a while a transfer fails, in the same manner as described above.
I can not remember this happening with previous versions.

I use the option TLS when available.
H E L P

No day passes without a few transfers failing (file seems to be deleted after transfer)

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Re: FilleZilla Uploading issue

#14 Post by botg » 2020-11-18 08:51

Have you yet contacted your server administrator or server hosting provider for assistance with this server-side issue?

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Re: FilleZilla Uploading issue

#15 Post by emvifil » 2020-12-01 12:54

No I haven't (yet) because this issue only came-up since the last FileZilla upgrade.
What are good questions I should ask them?
(I will ask if they have any logs anyway)

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