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FilleZilla Uploading issue

Posted: 2020-10-28 14:20
by pragya-k
While uploading files to server, I am getting message of successfully transferred 11,237 bytes(size of local file) in log, but once the file is refreshed on server it becomes 0 bytes. Hence the pages are blank on the website. Please help me solve this issue.

Thanks
Pragya

Re: FilleZilla Uploading issue

Posted: 2020-10-28 15:48
by botg
Which protocol are you using?

Re: FilleZilla Uploading issue

Posted: 2020-10-29 01:26
by pragya-k
Using FTP

Re: FilleZilla Uploading issue

Posted: 2020-10-29 07:38
by botg
Plain FTP or FTP over TLS? If you see a lock icon in the status bar it's the latter.

Re: FilleZilla Uploading issue

Posted: 2020-10-29 08:28
by pragya-k
No lock icon. So, plain FTP.

Re: FilleZilla Uploading issue

Posted: 2020-10-29 08:48
by pragya-k
Actually FileZilla log says TLS connection established. So it would be FTP over TLS.

Re: FilleZilla Uploading issue

Posted: 2020-11-02 08:06
by botg
Which FTP server software (product and version) is running on the server machine?

What happens if you upload larger files?

Re: FilleZilla Uploading issue

Posted: 2020-11-02 13:29
by pragya-k
Even our larger files (around 13kb) are going blank i.e. becoming 0 bytes on uploading.

Our hosting is done by net4 hosting company. So we do not have an idea about FTP server software on server machine.

Re: FilleZilla Uploading issue

Posted: 2020-11-03 13:10
by botg
13k is still tiny. Please try a large file of at least a few megabytes in size.

Contact your hosting provider to inquire on the used server software.

Re: FilleZilla Uploading issue

Posted: 2020-11-04 00:59
by pragya-k
We tried uploading a file of size in MB as well, but it did not work. Same thing happens.

Actually, our hosting provider has not been reachable, and we are stuck on this issue.

Re: FilleZilla Uploading issue

Posted: 2020-11-04 14:38
by botg
The connection being FTP over TLS, this rules out firewalls and NAT router being the problem, making it a definite server-side issue.

Re: FilleZilla Uploading issue

Posted: 2020-11-05 11:31
by emvifil
I have the same or similar issue.

Once in a while a transfer fails, in the same manner as described above.
I can not remember this happening with previous versions.

I use the option TLS when available.

Re: FilleZilla Uploading issue

Posted: 2020-11-16 12:47
by emvifil
emvifil wrote:
2020-11-05 11:31
I have the same or similar issue.

Once in a while a transfer fails, in the same manner as described above.
I can not remember this happening with previous versions.

I use the option TLS when available.
H E L P

No day passes without a few transfers failing (file seems to be deleted after transfer)

Re: FilleZilla Uploading issue

Posted: 2020-11-18 08:51
by botg
Have you yet contacted your server administrator or server hosting provider for assistance with this server-side issue?

Re: FilleZilla Uploading issue

Posted: 2020-12-01 12:54
by emvifil
No I haven't (yet) because this issue only came-up since the last FileZilla upgrade.
What are good questions I should ask them?
(I will ask if they have any logs anyway)