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can not connect to server?

Posted: 2020-12-29 02:16
by social
Hello

I have used to connect to server via FTP, but today it connected for sometime, then I could not connect to any server any more. it happened to all servers.

what should I do, please?

and many thanks in advance.

Re: can not connect to server?

Posted: 2020-12-29 09:04
by botg
What does it say in the message log?

Re: can not connect to server?

Posted: 2020-12-29 12:13
by social
when I try to connect, it says ftp could not connect to server.


when I try the wizard, it gives me this screenshot

what should I do please?
and many thanks in advance
ftp connection external IP.PNG
ftp connection external IP.PNG (12.18 KiB) Viewed 1318 times

Re: can not connect to server?

Posted: 2020-12-30 08:47
by botg
Please post the complete contents of the message log trying to connect to a server.

Re: can not connect to server?

Posted: 2020-12-30 11:21
by social
botg wrote:
2020-12-30 08:47
Please post the complete contents of the message log trying to connect to a server.
Thanks so much for the reply. here is the message log

2020-12-30 13:17:15 4628 1 Status: Resolving address of files.000webhost.com
2020-12-30 13:17:16 4628 1 Status: Connecting to 145.14.145.53:21...
2020-12-30 13:17:36 4628 1 Error: Connection timed out after 20 seconds of inactivity
2020-12-30 13:17:36 4628 1 Error: Could not connect to server

and many thanks in advance

Re: can not connect to server?

Posted: 2020-12-30 18:45
by botg
Looks like a firewall is interfering with the connection. The firewall could be on either end of the connection. If there is none on your side, contact your hosting provider for further assistance.

Re: can not connect to server?

Posted: 2020-12-30 19:13
by social
botg wrote:
2020-12-30 18:45
Looks like a firewall is interfering with the connection. The firewall could be on either end of the connection. If there is none on your side, contact your hosting provider for further assistance.
Thanks so much for the reply. I checked the firewall on my computer and the reason is not from my side.

also I tested the connection on online ftp services. some worked and some not worked. also some worked then no more.

Also there is new message log while connection:

2020-12-30 21:19:29 4012 1 Status: Disconnected from server.

could you please, let me know after these information, I should contact the hosting or there is different reason?
and many thanks in advance.

Re: can not connect to server?

Posted: 2020-12-31 08:27
by botg
Yes, you need to contact your hosting provider at this point.

Re: can not connect to server?

Posted: 2021-03-22 20:42
by Michokwu
Hello,

I have the same issue. This is the first time I'm using FileZilla and I'm unable to connect to the server.
Error: connection closed by server
Error: could not connect to server

Online test log
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Error: Connection got closed prematurely

Results
Error: Connection got closed prematurely

A common cause for this problem are broken routers and/or firewalls that interrupt the connection.
Some broken or badly configured servers can also interrupt the connection prematurely.

I have disabled firewall. Thank you!

Re: can not connect to server?

Posted: 2021-03-23 04:51
by boco
The online test tests the FTP server, not your machine (unless you run the server yourself, which is unlikely). So, if the online test fails, the server doesn't work (or the server hostname you have is wrong).

You need to contact server support.