Password after software update

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HattinghW
500 Command not understood
Posts: 1
Joined: 2021-06-06 16:48
First name: Wayne
Last name: Hattingh

Password after software update

#1 Post by HattinghW » 2021-06-06 17:14

Hi, I use Filezilla to do minor updates to a website, but was recently forced to update and now it seems to not accept my password:

Status: Connection established, waiting for welcome message...
Status: Plain FTP is insecure. Please switch to FTP over TLS.
Command: USER gracelif
Response: 331 User gracelif OK. Password required
Command: PASS **********
Response: 530 Login authentication failed

I can ping the host, do I need a new password?

Thanks,
Wayne

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boco
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Posts: 26899
Joined: 2006-05-01 03:28
Location: Germany

Re: Password after software update

#2 Post by boco » 2021-06-07 08:14

You should always update to the latest version and not just if you are "forced " to. Being on the latest version is the prime precondition for getting any support here, btw.

If the server rejects your login data, re-enter it from scratch into FileZilla and then try connecting again. Should the server continue to reject what you enter, you need to contact their support.

(Before you ask: No, we don't know the servers nor anything about the servers you connect to. We cannot tell you any server contact information, for that reason.)
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Please do yourself a favor and read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
### END SIGNATURE BLOCK ###

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