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Password after software update

Posted: 2021-06-06 17:14
by HattinghW
Hi, I use Filezilla to do minor updates to a website, but was recently forced to update and now it seems to not accept my password:

Status: Connection established, waiting for welcome message...
Status: Plain FTP is insecure. Please switch to FTP over TLS.
Command: USER gracelif
Response: 331 User gracelif OK. Password required
Command: PASS **********
Response: 530 Login authentication failed

I can ping the host, do I need a new password?

Thanks,
Wayne

Re: Password after software update

Posted: 2021-06-07 08:14
by boco
You should always update to the latest version and not just if you are "forced " to. Being on the latest version is the prime precondition for getting any support here, btw.

If the server rejects your login data, re-enter it from scratch into FileZilla and then try connecting again. Should the server continue to reject what you enter, you need to contact their support.

(Before you ask: No, we don't know the servers nor anything about the servers you connect to. We cannot tell you any server contact information, for that reason.)