Purchased Pro but can't open

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brettr
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Purchased Pro but can't open

#1 Post by brettr » 2021-07-29 18:37

Hi,

I purchased a Pro subscription from the Apple App Store on my MacBook. When I open the app, it keeps asking me to purchase a subscription. I can see the subscription is active. Is there a way to fix this?

Thanks,
Brett
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botg
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Re: Purchased Pro but can't open

#2 Post by botg » 2021-07-29 18:45

What's your version of macOS? Is your system clock set correctly?

brettr
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Joined: 2021-07-29 18:35

Re: Purchased Pro but can't open

#3 Post by brettr » 2021-07-30 01:37

I'm running MacOS 11.4. The clock is correct.

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botg
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Re: Purchased Pro but can't open

#4 Post by botg » 2021-07-30 07:33

Do you still experience this issue after updating to 11.5.1?

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