FileZilla Forums

For many years I work with FileZila software.
last week at the home place, the FTP works connect but do not get my server files and directories.
Nothing changed including the computer and FileZilla configuration.
it connects to the server but does not bring the files.
On another location (same computer) different city it is OK
then on the problematic location (home) I used WINSCP and it works.

Any suggestion?

What does it say in the message log?

It connects then waits to download directories and files and then stops on timeout

Please post the complete message log.

What do you mean by "Please post the complete message log."
I will take a screen picture
It will be next week as I am now in a "good location"

Select all the text, copy it and paste it here.

This is the log

Status: Resolving address of srv.linuxisrael.co.il
Status: Connecting to 212.199.177.148:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (212,199,177,148,205,89)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Resolving address of srv.linuxisrael.co.il
Status: Connecting to 212.199.177.148:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (212,199,177,148,226,103)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

Most likely some firewall or NAT router is interfering with the connection. You can check on https://ftptest.net/ whether it is a server-side issue or something within your own network.

Sorry
1. tested with firewall off.
2. IT WORKED !!! for years !! without any problems.
3 WINSCP workers without any problems.
4. Same computer same provider different location it works.

This is what came from the test can you understand? i cannot

Status: Resolving address of srv.linuxisrael.co.il
Status: Connecting to 212.199.177.148
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Reply: 220-You are user number 1 of 50 allowed.
Reply: 220-Local time is now 20:53. Server port: 21.
Reply: 220-IPv6 connections are also welcome on this server.
Reply: 220 You will be disconnected after 15 minutes of inactivity.
Command: CLNT https://ftptest.net on behalf of 2a0e:9cc0c400:d5ea:a42f:d1bd:7322
Reply: 530 You aren't logged in
Command: AUTH TLS
Reply: 234 AUTH TLS OK.
Status: Performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 3 certificates from server.
Status: cert[0]: subject='CN=srv.linuxisrael.co.il' issuer='C=US,ST=TX,L=Houston,O=cPanel\5c, Inc.,CN=cPanel\5c, Inc. Certification Authority'
Status: cert[1]: subject='C=US,ST=TX,L=Houston,O=cPanel\5c, Inc.,CN=cPanel\5c, Inc. Certification Authority' issuer='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority'
Status: cert[2]: subject='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority' issuer='C=GB,ST=Greater Manchester,L=Salford,O=Comodo CA Limited,CN=AAA Certificate Services'
Command: USER limelect
Reply: 331 User limelect OK. Password required
Command: PASS ************
Reply: 230 OK. Current restricted directory is /
Command: SYST
Reply: 215 UNIX Type: L8
Command: FEAT
Reply: 211-Extensions supported:
Reply: UTF8
Reply: EPRT
Reply: IDLE
Reply: MDTM
Reply: SIZE
Reply: MFMT
Reply: REST STREAM
Reply: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Reply: MLSD
Reply: PRET
Reply: AUTH TLS
Reply: PBSZ
Reply: PROT
Reply: TVFS
Reply: ESTA
Reply: PASV
Reply: EPSV
Reply: SPSV
Reply: ESTP
Reply: 211 End.
Command: PBSZ 0
Reply: 200 PBSZ=0
Command: PROT P
Reply: 200 Data protection level set to "private"
Command: PWD
Reply: 257 "/" is your current location
Status: Current path is /
Command: TYPE I
Reply: 200 TYPE is now 8-bit binary
Command: PASV
Reply: 227 Entering Passive Mode (212,199,177,148,192,230)
Command: MLSD
Status: Data connection established, performing TLS handshake...
Reply: 150 Accepted data connection
Status: TLS handshake successful, verifying certificate...
Status: Received 3 certificates from server.
Status: cert[0]: subject='CN=srv.linuxisrael.co.il' issuer='C=US,ST=TX,L=Houston,O=cPanel\5c, Inc.,CN=cPanel\5c, Inc. Certification Authority'
Status: cert[1]: subject='C=US,ST=TX,L=Houston,O=cPanel\5c, Inc.,CN=cPanel\5c, Inc. Certification Authority' issuer='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority'
Status: cert[2]: subject='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority' issuer='C=GB,ST=Greater Manchester,L=Salford,O=Comodo CA Limited,CN=AAA Certificate Services'
Status: TLS session of transfer connection has been resumed.
Listing: type=dir;sizd=4096;modify=20211005144748;UNIX.mode=02770;UNIX.uid=99;UNIX.gid=1528;unique=803ga97eac; lscache
Listing: type=dir;sizd=4096;modify=20211013095821;UNIX.mode=0755;UNIX.uid=1523;UNIX.gid=1528;unique=803gad5626; .razor
Listing: type=dir;sizd=4096;modify=20220131081109;UNIX.mode=0700;UNIX.uid=1523;UNIX.gid=1528;unique=803ga860f4; .wp-toolkit
Listing: type=dir;sizd=4096;modify=20211004143804;UNIX.mode=0700;UNIX.uid=1523;UNIX.gid=1528;unique=803ga97f16; .trash
Listing: type=file;size=684;modify=20211122134843;UNIX.mode=0600;UNIX.uid=1523;UNIX.gid=1528;unique=803ga860f3; .wp-toolkit-identifier
Listing: type=dir;sizd=4096;modify=20211015195038;UNIX.mode=0700;UNIX.uid=1523;UNIX.gid=1528;unique=803ga96636; .spamassassin
Listing: type=dir;sizd=4096;modify=20220125235213;UNIX.mode=0755;UNIX.uid=1523;UNIX.gid=1528;unique=803ga966c2; .cl.selector
Listing: type=file;size=604;modify=20211004135209;UNIX.mode=0644;UNIX.uid=1523;UNIX.gid=1528;unique=803ga8610a; .user.ini
Listing: type=dir;sizd=4096;modify=20220131154653;UNIX.mode=0751;UNIX.uid=1523;UNIX.gid=1528;unique=803ga88c3a; mail
Listing: type=dir;sizd=4096;modify=20211024062347;UNIX.mode=0700;UNIX.uid=1523;UNIX.gid=1528;unique=803ga88c4f; application_backups
Reply: 226 37 matches total
Status: Skipped display of 27 listing lines
Status: Success

More info

Your server is working and assorted routers/firewalls have been correctly configured for explicit FTP over TLS as performed by this test. However there have been warnings about compatibility issues, not all users will be able to use your server.

For maximum compatibility, consider resolving these warnings.

The test website checks for server connection problems. It is successful, that means the server is configured correctly. The problem therefore lies on your side. FileZilla must be allowed to make arbitrary connections to all remote ports, as data connections don't use the port 21 at all.

The warning just refers to missing IPv6 support. Users with only an IPv6 cannot connect to it. Right now, such users are rare in the internet world, it might become a real problem in the future, however.

And lastly, no one got attention to the fact that WINSCP program works where FILEZILA does not work
in this case.
Is it possible that WINSCP works totally differently?

The basic principle is the same, but no two FTP/SFTP clients will work the same. In fact, WinSCP's FTP support is based on old FileZilla 2.x code, while FileZilla itself has abandoned that old code and moved to the current 3.x codebase and libfilezilla. Both operate differently and are optimized for different things.
In the eyes of firewalls and security programs, FileZilla and WinSCP are two different processes. One might be allowed to connect fully, while the other doesn't.

In other words: What they do may be the same (FTP), but the way they do it totally different. Other optimizations, other packet handling, internal timeouts, ciphers, etc.


Using FileZilla, can you connect to and transfer from/to other servers?

And lastly, no one got attention to the fact that WINSCP program works where FILEZILA does not work

WinSCP is insecure, it does not use FTP over TLS by default. That is most likely the difference you are seeing.

Why does it work without TLS and fails with TLS? That is explained in the Network Configuration guide under the malicious routers and firewalls sections.

4. Same computer same provider different location it works.

Looks like a firewall specific to that location.