downloads are hanging

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cindyfiller
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downloads are hanging

#1 Post by cindyfiller » 2022-05-04 13:13

On Sunday I upgraded to FileZilla 3.59.0. I've been downloading the same file every day for about 10 years and after upgrading, I can't download it any more. It hangs - the first time it almost always hangs a 2.1%. I can restart the download and sometimes it gets farther (like 4%) but it never moves beyond that. I changed the time out to 0 but that didn't help. I have no clue how to fix this. I have an automated way to download the file, but it often takes 3-4 times longer than using FileZilla. The file is almost 14 gb in size.

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botg
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Re: downloads are hanging

#2 Post by botg » 2022-05-04 13:49

Which protocol are you using?

cindyfiller
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Re: downloads are hanging

#3 Post by cindyfiller » 2022-05-04 13:52

sftp - ssh file transfer protocol

cindyfiller
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Re: downloads are hanging

#4 Post by cindyfiller » 2022-05-04 14:05

FYI, I started one this morning an hour ago just to see if it would work during the day. It got to 5.7% very quickly and has been sitting there for an hour. I can't find any logs for Filezilla and didn't find anything in the event viewer.

cindyfiller
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Re: downloads are hanging

#5 Post by cindyfiller » 2022-05-04 18:25

Is there any way to go back to the previous version without having to recreate my profiles? I can't complete our data warehouse updates at night using the automated way - I really want to use Filezilla.

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boco
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Re: downloads are hanging

#6 Post by boco » 2022-05-05 03:33

No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org

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botg
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Re: downloads are hanging

#7 Post by botg » 2022-05-05 07:54

Downgrading is not a supported use-case.

cindyfiller
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Re: downloads are hanging

#8 Post by cindyfiller » 2022-05-09 13:23

I just wanted to update you. Downloads continue to hang when run from the server. I even tried a 2 gb file and that hung. I let one download run all day and it never finished. I then tried 2 different things. I installed Filezilla on my pc and the download ran fine. Unfortunately it was going to take 1 1/2 hours to move it to the server. I thought maybe something was affecting the download on the server but I installed a different package and that one downloaded the 13 gb file in 20 minutes - no issues at all. I prefer Filezilla. Do you have any suggestions?

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Re: downloads are hanging

#9 Post by botg » 2022-05-10 08:22

Which SFTP server software (product and version) are you using?

cindyfiller
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Re: downloads are hanging

#10 Post by cindyfiller » 2022-05-11 14:48

This problem started when I moved to FileZilla 3.59.0. I found that WinSCP 5.19.6 works without an issue.

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Re: downloads are hanging

#11 Post by boco » 2022-05-11 15:05

You didn't answer the question.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org

cindyfiller
504 Command not implemented
Posts: 7
Joined: 2022-05-04 13:04
First name: Cindyd
Last name: Filler

Re: downloads are hanging

#12 Post by cindyfiller » 2022-05-11 20:13

I misunderstood the question. We do not have any SFTP Server software installed. We have always relied on our vendor to have the sftp server and we have simply downloaded their file every night. Been doing it this way for about 10 years.

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boco
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Re: downloads are hanging

#13 Post by boco » 2022-05-24 20:39

In that case, you must ask them what they run exactly. There might be known issues with that product/version.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org

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