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I can connect properly to the server and I can transfer to, for example, the www directory but if I select the root directory (/) I cannot transfer any files. I get a critical file transfer error followed by 'Could not read from socket: ECONNRESET ...' Is there a setting somewhere I'm missing? Thank you!

Please post a complete log of a transfer attempt.

Here is what I see when attempting to transfer the file "100V-437-restore.htm into the root directory.
If I select another directory the transfer is fine. Thanks, Bob.

Status: Starting upload of /Users/bobs/Desktop/isquare-website/personal_pages/100V-437-restore.htm
Command: CWD /
Response: 250 CWD command successful.
Command: PWD
Response: 257 "/" is current directory.
Command: TYPE A
Response: 200 Type set to A.
Command: PASV
Response: 227 Entering Passive Mode (209,17,116,2,254,240).
Command: STOR 100V-437-restore.htm
Response: 550 Access is denied.
Error: Critical file transfer error

You don't have Write permissions for this directory. If there is a www subdirectory, chances are high that this is your website root, and everything has to go inside it.

Thanks! How can I change permissions? Does my domain provider (NSI) have to do it?

Does my domain provider (NSI) have to do it?

Yes, they have to do it. Either that, or they will explain to you why you don't have access (in case this is intentional).

Got it and thanks for taking the time to answer my queries. Bob