Impossible to retrieve directory listing

[8Tango]

Hi,

I have Version 3.67 of File Zilla installed on my PC.

When I log-in to my dedicated server, it can't retrieve directory listing, how to fix this problem?

Please find below FZ log of connection:

Statut : Résolution de l’adresse de ns3xxxx7.ip-51-xxx-94.eu
Statut : Connexion à 51.xxx.xx.9:21…
Statut : Connexion établie, attente du message d’accueil…
Statut : Initialisation de TLS…
Statut : Connexion TLS établie.
Statut : Connecté
Statut : Récupération du contenu du dossier…
Commande : PWD
Réponse : 257 "/" is the current directory
Commande : TYPE I
Réponse : 200 Type set to I
Commande : PASV
Réponse : 227 Entering Passive Mode (51,xxx,xx,9,179,209).
Commande : MLSD
Erreur : Les données de connexion ne peuvent pas être établies : ETIMEDOUT - Tentative de connexion expirée

Thank you for your help.

[boco]

Is the FTP server correctly configured for Passive Mode? Network Configuration

You can test your server using https://ftptest.net.

[8Tango]

Thank you for your answer.

Sorry but I don't want to enter username and password of my ftp server on this website https://ftptest.net, it's not secure.

Do you have an other solution to check if my ftp server is correctly configured for passive mode?

[botg]

Other than to actually try connecting and seeing what happens, no way to check. Try setting up temporary credentials for testing and delete them after testing.

[8Tango]

How is the webmaster of this website https://ftptest.net? Is it secure to enter our username and password on this website?

[botg]

How is the webmaster of this website https://ftptest.net?

The webmaster is fine, thank you for asking

The same person bringing you FileZilla is responsible for https://ftptest.net/

[boco]

ftptest.png (1.69 KiB) Viewed 303 times

That website directly belongs to the FileZilla project. Tim Kosse = @botg.

[8Tango]

Thank you.

Please find below the test made on this website https://ftptest.net

Test log:

Status: Resolving address of 51.xxx.xxx.9
Status: Connecting to 51.xxx.xxx.9
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220 51.xxx.xxx.9 FTP server ready
Command: CLNT https://ftptest.net on behalf of 2a01:cb10:4079105:d65a:ade6:f3b7
Reply: 200 OK
Command: AUTH TLS
Reply: 234 AUTH TLS successful
Status: Performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 1 certificates from server.
Status: cert[0]: subject='CN=admin-xxxxx.com' issuer='C=US,O=Let\27s Encrypt,CN=R3'
Command: USER infosXXXXX
Reply: 331 Password required for infosXXXXX
Command: PASS ****************
Reply: 230 User infosXXXXX logged in
Command: SYST
Reply: 215 UNIX Type: L8
Command: FEAT
Reply: 211-Features:
Reply: AUTH TLS
Reply: CCC
Reply: CLNT
Reply: CSID
Reply: EPRT
Reply: EPSV
Reply: HOST
Reply: LANG fr-FR.UTF-8*
Reply: MDTM
Reply: MFF modify;UNIX.group;UNIX.mode;
Reply: MFMT
Reply: MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.groupname*;UNIX.mode*;UNIX.owner*;UNIX.ownername*;
Reply: PBSZ
Reply: PROT
Reply: RANG STREAM
Reply: REST STREAM
Reply: SIZE
Reply: SSCN
Reply: TVFS
Reply: UTF8
Reply: 211 End
Command: PBSZ 0
Reply: 200 PBSZ 0 successful
Command: PROT P
Reply: 200 Protection set to Private
Command: PWD
Reply: 257 "/" is the current directory
Status: Current path is /
Command: TYPE I
Reply: 200 Type set to I
Command: PASV
Reply: 227 Entering Passive Mode (51,xxx,xxx,9,157,111).
Command: MLSD
Error: Connection timed out

Results:

Error: Connection timed out

Timeouts are usually caused by some router and/or firewall that is interrupting the connection.
Try uninstalling all firewalls and plug your computer directly into your modem, thus bypassing the router.

Do you have recommendations?

[botg]

If the test on https://ftptest.net/ fails, it's a server side issue. Either your FTP server itself is broken, or some firewall or NAT router sitting in front of the server is tampering with the traffic.

In any case, this is only something the server administrator or server hosting provider can fix. Please contact your server administrator or server hosting provider for further assistance. In case you are the server administrator, please study our Network Configuration guide, the information in the background section is not specific to FileZilla or FileZilla Server, it equally applies to all FTP products. If you have questions about the particular FTP server product you are using, which is not FileZilla Server, contact the respective server software vendor.

[8Tango]

Ok thank you, I will see this problem with my server administrator.