Impossible to retrieve directory listing
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- 500 Command not understood
- Posts: 5
- Joined: 2024-04-29 11:53
- First name: Paul
- Last name: Durand
Impossible to retrieve directory listing
Hi,
I have Version 3.67 of File Zilla installed on my PC.
When I log-in to my dedicated server, it can't retrieve directory listing, how to fix this problem?
Please find below FZ log of connection:
Statut : Résolution de l’adresse de ns3xxxx7.ip-51-xxx-94.eu
Statut : Connexion à 51.xxx.xx.9:21…
Statut : Connexion établie, attente du message d’accueil…
Statut : Initialisation de TLS…
Statut : Connexion TLS établie.
Statut : Connecté
Statut : Récupération du contenu du dossier…
Commande : PWD
Réponse : 257 "/" is the current directory
Commande : TYPE I
Réponse : 200 Type set to I
Commande : PASV
Réponse : 227 Entering Passive Mode (51,xxx,xx,9,179,209).
Commande : MLSD
Erreur : Les données de connexion ne peuvent pas être établies : ETIMEDOUT - Tentative de connexion expirée
Thank you for your help.
I have Version 3.67 of File Zilla installed on my PC.
When I log-in to my dedicated server, it can't retrieve directory listing, how to fix this problem?
Please find below FZ log of connection:
Statut : Résolution de l’adresse de ns3xxxx7.ip-51-xxx-94.eu
Statut : Connexion à 51.xxx.xx.9:21…
Statut : Connexion établie, attente du message d’accueil…
Statut : Initialisation de TLS…
Statut : Connexion TLS établie.
Statut : Connecté
Statut : Récupération du contenu du dossier…
Commande : PWD
Réponse : 257 "/" is the current directory
Commande : TYPE I
Réponse : 200 Type set to I
Commande : PASV
Réponse : 227 Entering Passive Mode (51,xxx,xx,9,179,209).
Commande : MLSD
Erreur : Les données de connexion ne peuvent pas être établies : ETIMEDOUT - Tentative de connexion expirée
Thank you for your help.
Re: Impossible to retrieve directory listing
Is the FTP server correctly configured for Passive Mode? Network Configuration
You can test your server using https://ftptest.net.
You can test your server using https://ftptest.net.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org
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- 500 Command not understood
- Posts: 5
- Joined: 2024-04-29 11:53
- First name: Paul
- Last name: Durand
Re: Impossible to retrieve directory listing
Thank you for your answer.
Sorry but I don't want to enter username and password of my ftp server on this website https://ftptest.net, it's not secure.
Do you have an other solution to check if my ftp server is correctly configured for passive mode?
Sorry but I don't want to enter username and password of my ftp server on this website https://ftptest.net, it's not secure.
Do you have an other solution to check if my ftp server is correctly configured for passive mode?
Re: Impossible to retrieve directory listing
Other than to actually try connecting and seeing what happens, no way to check. Try setting up temporary credentials for testing and delete them after testing.
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- 500 Command not understood
- Posts: 5
- Joined: 2024-04-29 11:53
- First name: Paul
- Last name: Durand
Re: Impossible to retrieve directory listing
How is the webmaster of this website https://ftptest.net? Is it secure to enter our username and password on this website?
Re: Impossible to retrieve directory listing
The webmaster is fine, thank you for asking
The same person bringing you FileZilla is responsible for https://ftptest.net/
Re: Impossible to retrieve directory listing
That website directly belongs to the FileZilla project. Tim Kosse = @botg.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org
-
- 500 Command not understood
- Posts: 5
- Joined: 2024-04-29 11:53
- First name: Paul
- Last name: Durand
Re: Impossible to retrieve directory listing
Thank you.
Please find below the test made on this website https://ftptest.net
Please find below the test made on this website https://ftptest.net
Test log:
Status: Resolving address of 51.xxx.xxx.9
Status: Connecting to 51.xxx.xxx.9
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220 51.xxx.xxx.9 FTP server ready
Command: CLNT https://ftptest.net on behalf of 2a01:cb10:4079105:d65a:ade6:f3b7
Reply: 200 OK
Command: AUTH TLS
Reply: 234 AUTH TLS successful
Status: Performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 1 certificates from server.
Status: cert[0]: subject='CN=admin-xxxxx.com' issuer='C=US,O=Let\27s Encrypt,CN=R3'
Command: USER infosXXXXX
Reply: 331 Password required for infosXXXXX
Command: PASS ****************
Reply: 230 User infosXXXXX logged in
Command: SYST
Reply: 215 UNIX Type: L8
Command: FEAT
Reply: 211-Features:
Reply: AUTH TLS
Reply: CCC
Reply: CLNT
Reply: CSID
Reply: EPRT
Reply: EPSV
Reply: HOST
Reply: LANG fr-FR.UTF-8*
Reply: MDTM
Reply: MFF modify;UNIX.group;UNIX.mode;
Reply: MFMT
Reply: MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.groupname*;UNIX.mode*;UNIX.owner*;UNIX.ownername*;
Reply: PBSZ
Reply: PROT
Reply: RANG STREAM
Reply: REST STREAM
Reply: SIZE
Reply: SSCN
Reply: TVFS
Reply: UTF8
Reply: 211 End
Command: PBSZ 0
Reply: 200 PBSZ 0 successful
Command: PROT P
Reply: 200 Protection set to Private
Command: PWD
Reply: 257 "/" is the current directory
Status: Current path is /
Command: TYPE I
Reply: 200 Type set to I
Command: PASV
Reply: 227 Entering Passive Mode (51,xxx,xxx,9,157,111).
Command: MLSD
Error: Connection timed out
Do you have recommendations?Results:
Error: Connection timed out
Timeouts are usually caused by some router and/or firewall that is interrupting the connection.
Try uninstalling all firewalls and plug your computer directly into your modem, thus bypassing the router.
Re: Impossible to retrieve directory listing
If the test on https://ftptest.net/ fails, it's a server side issue. Either your FTP server itself is broken, or some firewall or NAT router sitting in front of the server is tampering with the traffic.
In any case, this is only something the server administrator or server hosting provider can fix. Please contact your server administrator or server hosting provider for further assistance. In case you are the server administrator, please study our Network Configuration guide, the information in the background section is not specific to FileZilla or FileZilla Server, it equally applies to all FTP products. If you have questions about the particular FTP server product you are using, which is not FileZilla Server, contact the respective server software vendor.
In any case, this is only something the server administrator or server hosting provider can fix. Please contact your server administrator or server hosting provider for further assistance. In case you are the server administrator, please study our Network Configuration guide, the information in the background section is not specific to FileZilla or FileZilla Server, it equally applies to all FTP products. If you have questions about the particular FTP server product you are using, which is not FileZilla Server, contact the respective server software vendor.
-
- 500 Command not understood
- Posts: 5
- Joined: 2024-04-29 11:53
- First name: Paul
- Last name: Durand
Re: Impossible to retrieve directory listing
Ok thank you, I will see this problem with my server administrator.