Cannot Connect to Server

[gaildean]

I recently downloaded and installed filezilla 3.0.8.1 and installed. I have windows xp and I have no firewall, etc running. I went to site manager and filled out the info according to directions I received from the person setting up our website. When I try to connect this is the message I recieve:
Error: Connection timed out
Error: Could not connect to server

I've checked and rechecked my user name and password. Thanks so much for any help you can give this novice of novices!

[boco]

You are still blocked by something. The user authentication is later, it can't even connect properly. Must still be some firewall elsewhere.

[gaildean]

Thanks for such a speedy reply! How do I find out about what is blocking me or where the firewall is? Thanks!

[boco]

First, look for the built-in Windows Firewall. It could be still active.
Second, many routers have firewalls, too.

[gaildean]

I did a search and found the windows firewall has been stopped. However, there is also a Norton firewall which is listed as running. My next move is to disable(?) it? As I said, I'm a true newbie. I don't know what a router is. I also just found a windows firewall / internet connection sharing (ICS) running. Thanks for your patience!

[boco]

Norton blocks. If you don't use ICS/Windows Firewall the service can be stopped. But you first priority is configuring exceptions for Filezilla in Norton, or get rid of it.

[Mango3DL]

I discovered my problem is a Firewall. <Insert groan>

I D/Ld a popular ftp to help establish guilt. I have reconfigured the Program Manager to allow both ftp's.
Connection still timed out on both.
Reboot. Rechecked that the settings, in the Firewall ProgMan, had held. Windows Firewall is 'OFF'.

I know now the problem isn't with software but my lack of knowledge with Firewalls.
The last time I bothered with the net, beyond research, in over a decade. You could still backup regular and do a Format C: to handle the worst virus I 'might' get -ya know? Never got anything Stop Sign couldn't handle.

Anyway, I know you're not responsible for educating me. I can't even guarantee our little 'not yet a startup' company will utilize your software beyond my Shareware version. Still, if you happen to know where I am losing myself, I'd appreciate it a point in the right direction.
I'll be at it for awhile and if the situation changes I'll update.
thanks.
-Mango