Can't Log in to my Filezilla FTP for Shutterstock

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MichaelBlakeley
500 Command not understood
Posts: 3
Joined: 2015-05-25 21:37
First name: Michael
Last name: Blakeley

Can't Log in to my Filezilla FTP for Shutterstock

#1 Post by MichaelBlakeley » 2015-05-26 22:28

I can't seem to get FileZilla to connect to the server and I know I'm using the right e-mail and password. When I attempt o log on I get the following:

Status: Resolving address of ftp.shutterstock.com
Status: Connecting to 199.96.162.38:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER michael@driftworksproductions.com
Response: 331 Password required for michael@driftworksproductions.com
Command: PASS **********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

I was able to log on yesterday... and suggestions?

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boco
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Joined: 2006-05-01 03:28
Location: Germany

Re: Can't Log in to my Filezilla FTP for Shutterstock

#2 Post by boco » 2015-05-28 01:14

The server denies your login data. If you're absolutely sure that data is correct, you need to contact the server support.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
### END SIGNATURE BLOCK ###

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