530 User cannot log in, home directory inaccessible. Error:Critical error: Could not connect to server

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CortlandVideoClub
500 Command not understood
Posts: 1
Joined: 2019-09-11 15:50
First name: Cortland
Last name: Videoclub

530 User cannot log in, home directory inaccessible. Error:Critical error: Could not connect to server

#1 Post by CortlandVideoClub » 2019-09-11 16:01

We have been experiencing an issue with our website. Lately we have not been able to log in. We receive this message:
Status: Connecting to 70.32.28.70:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER mi3-wts7\cortlandvc
Response: 331 Password required
Command: PASS **********
Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error: Could not connect to server

Furthermore, we have also discovered that our website's slideshow has not been receiving our updates since last April. Any idea what is going on?

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boco
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Posts: 24656
Joined: 2006-05-01 03:28
Location: Germany

Re: 530 User cannot log in, home directory inaccessible. Error:Critical error: Could not connect to server

#2 Post by boco » 2019-09-12 03:04

You need to get in touch with your hosting support immediately. The problem is 100% on the server. Through either a wrong configuration (access rights) or a filesystem problem, your user's home directory cannot be loaded. That's something they have to fix.
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