Cannot connect to server

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Murali
500 Command not understood
Posts: 2
Joined: 2021-05-15 08:13
First name: Muralidharan
Last name: Konath

Cannot connect to server

#1 Post by Murali » 2021-05-15 08:27

While trying to connect to my site from my PC I am getting the following error message when I use the site manager:
Status: Connecting to ftpupload.net...
Response: fzSftp started, protocol_version=10
Command: open "b8_25505968@ftpupload.net" 22
Error: FATAL ERROR: Connection refused
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to ftpupload.net...
Response: fzSftp started, protocol_version=10
Command: open "b8_25505968@ftpupload.net" 22
Error: FATAL ERROR: Connection refused
Error: Could not connect to server
Status: Disconnected from server

Why does this happen and how can it be resolved?

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boco
Contributor
Posts: 26910
Joined: 2006-05-01 03:28
Location: Germany

Re: Cannot connect to server

#2 Post by boco » 2021-05-15 15:09

You selected SFTP (based on SSH2) as protocol. Are you sure there is an SFTP server at that location?

For FTPS (FTP over TLS), set FTP as protocol.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
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Murali
500 Command not understood
Posts: 2
Joined: 2021-05-15 08:13
First name: Muralidharan
Last name: Konath

Re: Cannot connect to server

#3 Post by Murali » 2021-05-16 02:41

Thank you. I tried out your suggestion, but it's still not connecting. The log says:
Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER b8_25505968
Response: 331 User b8_25505968 OK. Password required
Command: PASS
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

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botg
Site Admin
Posts: 35506
Joined: 2004-02-23 20:49
First name: Tim
Last name: Kosse

Re: Cannot connect to server

#4 Post by botg » 2021-05-17 08:01

Please double-check your login credentials, watch our for character case and leading/trailing whitespace. Contact your server administrator or server hosting provider for further assistance if the issue persists.

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