Cannot connect to server

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Murali
500 Command not understood
Posts: 2
Joined: 2021-05-15 08:13
First name: Muralidharan
Last name: Konath

Cannot connect to server

#1 Post by Murali » 2021-05-15 08:27

While trying to connect to my site from my PC I am getting the following error message when I use the site manager:
Status: Connecting to ftpupload.net...
Response: fzSftp started, protocol_version=10
Command: open "b8_25505968@ftpupload.net" 22
Error: FATAL ERROR: Connection refused
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to ftpupload.net...
Response: fzSftp started, protocol_version=10
Command: open "b8_25505968@ftpupload.net" 22
Error: FATAL ERROR: Connection refused
Error: Could not connect to server
Status: Disconnected from server

Why does this happen and how can it be resolved?

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boco
Contributor
Posts: 25546
Joined: 2006-05-01 03:28
Location: Germany

Re: Cannot connect to server

#2 Post by boco » 2021-05-15 15:09

You selected SFTP (based on SSH2) as protocol. Are you sure there is an SFTP server at that location?

For FTPS (FTP over TLS), set FTP as protocol.
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Murali
500 Command not understood
Posts: 2
Joined: 2021-05-15 08:13
First name: Muralidharan
Last name: Konath

Re: Cannot connect to server

#3 Post by Murali » 2021-05-16 02:41

Thank you. I tried out your suggestion, but it's still not connecting. The log says:
Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER b8_25505968
Response: 331 User b8_25505968 OK. Password required
Command: PASS
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

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botg
Site Admin
Posts: 33518
Joined: 2004-02-23 20:49
First name: Tim
Last name: Kosse
Contact:

Re: Cannot connect to server

#4 Post by botg » 2021-05-17 08:01

Please double-check your login credentials, watch our for character case and leading/trailing whitespace. Contact your server administrator or server hosting provider for further assistance if the issue persists.

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