Cant download files through web browser

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dimman
504 Command not implemented
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Cant download files through web browser

#1 Post by dimman » 2010-09-04 20:13

Hello

I am having problem to download files when accessing my Filezilla server outside LAN through the web browser. I would like to make it work through the browser without needing to install the client on each computer.
At the moment I can access the FTP with a browser, I can log on and see and browse all the files but I cant download them. When I try to download a file I get the error message

"Internet explorer cant download the file. Log in denied"

When I am trying to access the Filezilla server localy and log in with the same account having the problem externally its possible to download files.

Can you guys help me?

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boco
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Re: Cant download files through web browser

#2 Post by boco » 2010-09-05 07:38

Would you please provide server logs? Unfortunately, IE's error messages are useless.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
### END SIGNATURE BLOCK ###

dimman
504 Command not implemented
Posts: 8
Joined: 2010-09-04 09:00
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Last name: Dimitris

Re: Cant download files through web browser

#3 Post by dimman » 2010-09-05 09:53

Here comes the output on the screen log during the action

Below is what I get on the log when user goes to ftp://ipadress and log on with her username and password

000007)2010-09-05 11:39:00 - (not logged in) (xxx.xxx.xxx.xxx)> Connected, sending welcome message...
(000007)2010-09-05 11:39:00 - (not logged in) (xxx.xxx.xxx.xxx)> 220 Welcome to my FTP
(000007)2010-09-05 11:39:00 - (not logged in) (xxx.xxx.xxx.xxx)> USER Maria
(000007)2010-09-05 11:39:00 - (not logged in) (xxx.xxx.xxx.xxx)> 331 Password required for Maria
(000007)2010-09-05 11:39:00 - (not logged in) (xxx.xxx.xxx.xxx)> PASS *******
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> 230 Logged on
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> CWD /
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> 250 CWD successful. "/" is current directory.
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> TYPE A
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> 200 Type set to A
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> PASV
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> 227 Entering Passive Mode (xxx.xxx.xxx.xxx)

Then I get the following message when user browse in a folder

(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> LIST
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> 150 Connection accepted
(000007)2010-09-05 11:39:00 - Maria(xxx.xxx.xxx.xxx)> 226 Transfer OK
(000008)2010-09-05 11:39:12 - (not logged in) (xxx.xxx.xxx.xxx)> Connected, sending welcome message...
(000008)2010-09-05 11:39:12 - (not logged in) (xxx.xxx.xxx.xxx)> 220 Welcome to my FTP
(000008)2010-09-05 11:39:12 - (not logged in) (xxx.xxx.xxx.xxx)> USER anonymous
(000008)2010-09-05 11:39:12 - (not logged in) (xxx.xxx.xxx.xxx)> 331 Password required for anonymous
(000008)2010-09-05 11:39:12 - (not logged in) (xxx.xxx.xxx.xxx)> PASS *******
(000008)2010-09-05 11:39:12 - (not logged in) (xxx.xxx.xxx.xxx)> 530 Login or password incorrect!(000008)2010-09-05 11:39:12 - (not logged in) (xxx.xxx.xxx.xxx)> disconnected.
(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> CWD /Ghost Writer/
(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> 250 CWD successful. "/Ghost Writer" is current directory.
(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> TYPE A
(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> 200 Type set to A
(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> PASV
(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> 227 Entering Passive Mode (xxx.xxx.xxx.xxx)

And last what I get when the user right click on the file and choose "Save target as"

(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> LIST
(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> 150 Connection accepted
(000007)2010-09-05 11:39:12 - Maria(xxx.xxx.xxx.xxx)> 226 Transfer OK
(000009)2010-09-05 11:39:19 - (not logged in) (xxx.xxx.xxx.xxx)> Connected, sending welcome message...
(000009)2010-09-05 11:39:19 - (not logged in) (xxx.xxx.xxx.xxx)> 220 Welcome to my FTP
(000009)2010-09-05 11:39:19 - (not logged in) (xxx.xxx.xxx.xxx)> USER anonymous
(000009)2010-09-05 11:39:19 - (not logged in) (xxx.xxx.xxx.xxx)> 331 Password required for anonymous
(000009)2010-09-05 11:39:19 - (not logged in) (xxx.xxx.xxx.xxx)> PASS *******
(000009)2010-09-05 11:39:19 - (not logged in) (xxx.xxx.xxx.xxx)> 530 Login or password incorrect!
(000009)2010-09-05 11:39:19 - (not logged in) (xxx.xxx.xxx.xxx)> disconnected.

Why does it says that USER is anonymous when the user browses the files and trying to download files? The user logged in with her username and password.

Any tips please?

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boco
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Re: Cant download files through web browser

#4 Post by boco » 2010-09-05 13:09

Because IE is a crappy FTP client. It always tries with anonymous first, for every new connection. Do you have any restrictions of simultaneous connections enabled?
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
### END SIGNATURE BLOCK ###

dimman
504 Command not implemented
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Re: Cant download files through web browser

#5 Post by dimman » 2010-09-05 13:22

No, I dont have any restrictions of simultaneous connections enabled. I didnt give the account details to my users yet, its only me who is testing the FTP-server before I go out with information. This means that there is only one user(my test user) who is connected and trying to download files via web browser

dimman
504 Command not implemented
Posts: 8
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Last name: Dimitris

Re: Cant download files through web browser

#6 Post by dimman » 2010-09-07 18:55

Any tips or help please?

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boco
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Re: Cant download files through web browser

#7 Post by boco » 2010-09-07 20:55

dimman wrote:Any tips or help please?
None you would like to hear. :( IE is not designed for being an FTP client, it just doesn't handle accounted FTP very well. Using a real FTP client is the ultimate solution.

There's a FireFTP extension, but only for Firefox. I don't know any for IE.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
All FileZilla products fully support IPv6. http://worldipv6launch.org
### END SIGNATURE BLOCK ###

Cypress
226 Transfer OK
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Re: Cant download files through web browser

#8 Post by Cypress » 2010-09-09 05:51

dimman wrote:Any tips or help please?
IE8: Page -> Open FTP Site In Windows Explorer



Agree with boco thoough.. just hard to force users to do that.
boco wrote:Using a real FTP client is the ultimate solution.

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