530 User cannot log in, home directory inaccessible. Error:Critical error: Could not connect to server

[CortlandVideoClub]

We have been experiencing an issue with our website. Lately we have not been able to log in. We receive this message:
Status: Connecting to 70.32.28.70:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER mi3-wts7\cortlandvc
Response: 331 Password required
Command: PASS **********
Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error: Could not connect to server

Furthermore, we have also discovered that our website's slideshow has not been receiving our updates since last April. Any idea what is going on?

[boco]

You need to get in touch with your hosting support immediately. The problem is 100% on the server. Through either a wrong configuration (access rights) or a filesystem problem, your user's home directory cannot be loaded. That's something they have to fix.