"Unknown Certificate" Pop Up Window - Cannot continue to "OK" or "Cancel"

[Another Question]

This just recently happened

I when I make changes to my website using Front Page and try to upload them using FileZille I now get a Pop Up window with the title " Unknown certificate".

The boxes at the bottom of that Pop Up that need to be selected/checked are not active,

I cannot select/check "Always trust certificate in future sessions".

I cannot select "Trust this certificate on the listed alternative host names".

Because neither of these boxes can be selected/checked is does no good to click on "OK" or "Cancel".

I always end up with these messages:

Response: 331 Password required
Command: PASS ********
Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error: Could not connect to server


Right Now I cannot make needed changes to my website... Not Good.

I have been successfully updating my website for years using Filezilla.

What has change and how do I get around this problem - Please help.

Thanks

[boco]

These are actually two errors that have nothing to do with each other, both are server-side.

1. If the boxes are not accessible the certificate from the server is possibly expired or otherwise invalid. It will tell you the reason in red letters.

2. The other message indicates a problem with the FTP account itself (Home directory not available).


You need to contact server/hosting support to have them resolved.