Failed to retrieve directory listing

Message

NetzenRob · #1 Post by **NetzenRob** » 2022-06-04 16:15

Hi Guys,

I am on a NAT environrment and need help setting up filezilla and have the following settings but no luck connecting:

Draytek NAT Router - I have port forwarded for both ftp port and passive mode range
Windows Server - allowed ports in Windows firewall
Configured user - with virtualk path / and native path c:\ftp and enabled
Server Listeners - added the NAT ip and port and real public IP and port
Passive mode - ticked 'use custom port range' and addeed 49152 - 49401 - i've also put my real public IP in the 'use the following host' box

When trying to connect with a filezilla client from outside the network of the filezilla server I get the message:

Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is current directory.
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode
Command: MLSD
Response: 150 About to start data transfer.
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

Any help would be greatly appreciated.

thank you
Rob

#2 Post by **boco** » 2022-06-05 02:55

Draytek NAT Router - I have port forwarded for both ftp port and passive mode range

-Check that it is a complete range forwarded, some users had included only the first and last port.
-Must be TCP only - FTP doesn't use UDP.
-Check it is static forwarding and not port triggering. Triggering won't work for FTP.
-Check that it is a 1:1 forwarding and not remapping ports.

Windows Server - allowed ports in Windows firewall

-May need to allow the process, too.

Server Listeners - added the NAT ip and port and real public IP and port

Try with 0.0.0.0 and :: first, restrict later. Public IP does not belong to here.

Passive mode - ticked 'use custom port range' and addeed 49152 - 49401 - i've also put my real public IP in the 'use the following host' box

You can also enter a domain name resolving to your IP. Use the IP only if it is not changing. Range might be a bit narrow.

Command: PASV
Response: 227 Entering Passive Mode

There's a problem here, the response to PASV must include the server IP and port.

NetzenRob · #3 Post by **NetzenRob** » 2022-06-06 11:05

Thanks for this, the draytek only lets me port forward 49152 - 49401

is that ok?

See attached.

I don't understand this part:

"There's a problem here, the response to PASV must include the server IP and port."

Where do I set that?

Thank you,

NetzenRob · #4 Post by **NetzenRob** » 2022-06-06 11:08

Also see attached, I have erased the host IP for privacy.

#5 Post by **botg** » 2022-06-06 11:09

I don't understand the router's "Range mode" description, it makes no sense. Try forwarding 100 individual ports.

NetzenRob · #6 Post by **NetzenRob** » 2022-06-06 11:48

are the pasv mode settings right? with my real public IP?

#7 Post by **botg** » 2022-06-06 13:25

NetzenRob wrote: ↑
2022-06-06 11:48
are the pasv mode settings right? with my real public IP?

Looks okay.

NetzenRob · #8 Post by **NetzenRob** » 2022-06-06 14:06

Is there any other way I can get this working? it's driving me insane.

If I look in the admin interface on the server I see:

<Date> Info [Type] Message
<06/06/2022 15:04:00> FTP Session 64 159.242.119.58 [Response] 220-FileZilla Server 1.4.1
<06/06/2022 15:04:00> FTP Session 64 159.242.119.58 [Response] 220 Please visit https://filezilla-project.org/
<06/06/2022 15:04:00> FTP Session 64 159.242.119.58 [Command] AUTH TLS
<06/06/2022 15:04:00> FTP Session 64 159.242.119.58 [Response] 234 Using authentication type TLS.
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 [Command] USER webdev2022
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 [Response] 331 Please, specify the password.
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 [Command] PASS ****
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Response] 230 Login successful.
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Command] SYST
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Response] 215 UNIX emulated by FileZilla.
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Command] FEAT
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Response] 211-Features:
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Response] 211 End
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Command] PBSZ 0
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Response] 200 PBSZ=0
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Command] PROT P
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Response] 200 Protection level set to P
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Command] PWD
<06/06/2022 15:04:02> FTP Session 64 159.242.119.58 webdev2022 [Response] 257 "/" is current directory.
<06/06/2022 15:04:03> FTP Session 64 159.242.119.58 webdev2022 [Command] TYPE I
<06/06/2022 15:04:03> FTP Session 64 159.242.119.58 webdev2022 [Response] 200 Type set to I
<06/06/2022 15:04:03> FTP Session 64 159.242.119.58 webdev2022 [Command] PASV
<06/06/2022 15:04:03> FTP Session 64 159.242.119.58 webdev2022 [Response] 227 Entering Passive Mode (my.ip.here,192,130)
<06/06/2022 15:04:03> FTP Session 64 159.242.119.58 webdev2022 [Command] MLSD
<06/06/2022 15:04:03> FTP Session 64 159.242.119.58 webdev2022 [Response] 150 About to start data transfer.
<06/06/2022 15:04:23> FTP Session 64 159.242.119.58 webdev2022 [Error] GnuTLS error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.
<06/06/2022 15:04:23> FTP Session 64 159.242.119.58 webdev2022 [Status] Client did not properly shut down TLS connection
<06/06/2022 15:04:23> FTP Session 64 159.242.119.58 webdev2022 [Error] Control channel closed with error from source 0. Reason: ECONNABORTED - Connection aborted.

#9 Post by **botg** » 2022-06-07 07:53

As mentioned earlier, the router's description of "range mode" port forwarding looks suspicious. Try manually forwarding 100 individual ports, don't use the range mode.

AurelM · #10 Post by **AurelM** » 2022-06-07 12:34

NetzenRob wrote: ↑
2022-06-06 14:06
Is there any other way I can get this working? it's driving me insane.
[...]

Hi, just like @botg and @boco said previously, you need to forward the ports on the router. A quick internet search for this got me to this information DrayTek - IX. NAT Related Features - Port Forwarding, so you need to remove the rule(s) that you made in post #3 from NAT >> Port Redirection and set it up in NAT >> Open Ports as per the instructions from DrayTek website.

NetzenRob · #11 Post by **NetzenRob** » 2022-06-08 10:53

Thank you! that fixed it. Open Ports was the correct area.

FileZilla Forums

Failed to retrieve directory listing

Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing

Re: Failed to retrieve directory listing