1.8.2 installation issue

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hspindel
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1.8.2 installation issue

#1 Post by hspindel » 2024-05-07 05:50

v1.8.2 installer gives me an error that the configuration directory is not owned by the right owner.

Win10. Owner of c:\program data\filezilla-server is SYSTEM as suggested.

Thank you for help in correcting this.

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oibaf
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Re: 1.8.2 installation issue

#2 Post by oibaf » 2024-05-07 08:10

Can you please post the exact error it gives you?

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Re: 1.8.2 installation issue

#3 Post by hspindel » 2024-05-07 22:39

Exact error message:

There are issues with the configuration folder, cannot proceed. Fix the following issues and restart the installation.

The directory "C:\ProgramData\filezilla-server" must be owned by user "SYSTEM" or a user with administration privileges.

------------------------------------

I have verified that the owner of the specified directory is SYSTEM. I have tried rebooting the computer.

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Re: 1.8.2 installation issue

#4 Post by oibaf » 2024-05-08 07:25

This might sound obnoxious, but I'd really need to see with my own eyes what does Windows say about the ownership of the folder.

Can you please post a screenshot of the advanced security property window of the folder?

Right click on the filezilla-server folder, then select "Properties", and then
1. click on "Security", then
2. click on "Advanced", then
3. take note of the "Owner" at the top of the just opened window.

As in the screenshot below:
photo1715152891.jpeg
photo1715152891.jpeg (78.81 KiB) Viewed 451 times
Thanks

hspindel
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Re: 1.8.2 installation issue

#5 Post by hspindel » 2024-05-09 01:11

Slightly obnoxious. <grin>

Thank you!
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hspindel
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Re: 1.8.2 installation issue

#6 Post by hspindel » 2024-05-09 01:18

dummy to sign up for notifications... Ignore.

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Re: 1.8.2 installation issue

#7 Post by oibaf » 2024-05-09 20:47

That is puzzling. We're investigating, but I suspect some OS system call might be failing for reasons I don't know at the moment. You are the only one reporting this issue so far.

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Re: 1.8.2 installation issue

#8 Post by hspindel » 2024-05-09 22:25

Okay, let me know if more info is needed to track this down.

Thank you.

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Re: 1.8.2 installation issue

#9 Post by oibaf » 2024-05-14 22:48

We've added more logging to the procedure that verifies the directory ownership, to try and catch your issue (and potential others).

Could you please try next nightly build? If the problem still persist, you should see in the installer log window, at the bottom, more detailed info about what went wrong.

Thanks

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Re: 1.8.2 installation issue

#10 Post by hspindel » 2024-05-15 01:40

I went to the nightly build download page for Filezilla Server, and the nightly build for 5/14 says it failed and I can't download (it's in red on the web page).

I'll check again tomorrow.

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Re: 1.8.2 installation issue

#11 Post by oibaf » 2024-05-15 04:17

Next, meaning the 2024-05-15 one, which is available as we speak.

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Re: 1.8.2 installation issue

#12 Post by vinix » 2024-05-15 05:01

I also ran into this issue. But the folder is "C:\". I didn't change the installation folder, BTW.
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Re: 1.8.2 installation issue

#13 Post by oibaf » 2024-05-15 05:03

I also ran into this issue. But the folder is "C:\". I didn't change the installation folder, BTW.
Can you try the latest nightly build, please?

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Re: 1.8.2 installation issue

#14 Post by hspindel » 2024-05-15 07:02

oibaf wrote:
2024-05-15 04:17
Next, meaning the 2024-05-15 one, which is available as we speak.
Okay, thank you. I downloaded and ran the installer. It gets the same problem as previously seen.

I couldn't find the installer log. Where is it? If you meant just the window the installer displays, here it is:
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Re: 1.8.2 installation issue

#15 Post by vinix » 2024-05-15 07:08

oibaf wrote:
2024-05-15 05:03
I also ran into this issue. But the folder is "C:\". I didn't change the installation folder, BTW.
Can you try the latest nightly build, please?
Tried, the error is the same.

After the failure the FTP server (1.8.1 originally) is dead. Since I didn't back up the installer of that version, I installed 1.7.3 instead.
Where can I get 1.8.1 installer?
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