FileZilla won't retrieve directories

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leroyvanhee@frontier.com
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FileZilla won't retrieve directories

#1 Post by leroyvanhee@frontier.com » 2015-01-30 00:20

FileZilla connects with my server but process won't read directories. I can read directories with internet browser but not filezilla. I have the latest version and everything worked with old version.

gregnk

Re: FileZilla won't retrieve directories

#2 Post by gregnk » 2015-01-30 01:22

Please post a log of the connection.

tammiejo
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Re: FileZilla won't retrieve directories

#3 Post by tammiejo » 2015-01-30 03:46

I am also experiencing trouble with filezilla - with several of the sites I administer.
This is the message: "The servers certificate is unknown. Please examine the certificate to make sure the serve can be trusted." This only happened when someone downloaded filezilla for the first time and when I installed the latest update.

leroyvanhee@frontier.com
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Re: FileZilla won't retrieve directories

#4 Post by leroyvanhee@frontier.com » 2015-01-30 11:17

gregnk wrote:Please post a log of the connection.
Status: Resolving address of myroots.repeathost.com
Status: Connecting to 74.118.68.161:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (74,118,68,161,17,135)
Command: MLSD
Error: The data connection could not be established: ETIMEDOUT - Connection attempt timed out
Error: Connection timed out
Error: Failed to retrieve directory listing

tammiejo
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Re: FileZilla won't retrieve directories

#5 Post by tammiejo » 2015-01-30 12:30

The above post is exactly what filezilla is telling me.

Status: Resolving address of oslciola.org
Status: Connecting to 174.121.21.2:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (174,121,21,2,217,245)
Command: MLSD
Error: Connection timed out
Error: Failed to retrieve directory listing

gregnk

Re: FileZilla won't retrieve directories

#6 Post by gregnk » 2015-01-30 14:18

Either the server does not support TLS or a firewall is messing with the connection.

leroyvanhee@frontier.com
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Re: FileZilla won't retrieve directories

#7 Post by leroyvanhee@frontier.com » 2015-01-30 14:33

gregnk wrote:Either the server does not support TLS or a firewall is messing with the connection.
I tried disabling my windows firewall, no joy. Since I can view the directories using my Google Chrome browser doesn't that eliminate the server issue (or is that port specific)?

kaitco
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Re: FileZilla won't retrieve directories

#8 Post by kaitco » 2015-01-30 14:38

gregnk wrote:Either the server does not support TLS or a firewall is messing with the connection.
There may be something worth researching with regard to this matter. I'm having the exact issue as other posters in this thread and this only occurred with the latest release.

In reviewing other recent threads, the suggestion has been to correct the firewall configuration on the server, but not everyone has direct access to their servers to make whatever necessary corrections are needed and this was not an issue with previous versions of the Client. Something changed in FileZilla Client that now inhibits, however correctly, the ability to retrieve directories despite firewall configurations.

What other options are available for those of us who are unable to make direct changes to the server?

edit: Something else I think is worth noting is that with subsequent reconnection attempts, I am eventually able to retrieve the directory listing, but after navigating more than one subset of folders, I receive an error again.

edit 2: After reading through this entire thread, the only "resolution" seems to downgrade to Client 3.9.0.6 or individually force Plain FTP on each site through the Site Manager if updating the server is an unavailable option.

tammiejo
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Re: FileZilla won't retrieve directories

#9 Post by tammiejo » 2015-01-30 16:48

Can you list the steps to downgrade to the previous version?

I believe it is definitely something to do with the latest upgrade, as 3 of our users' computers received the upgrade and was then unable to connect.
I was able to connect until the upgrade happened.

Thank you.

Unfiled
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Re: FileZilla won't retrieve directories

#10 Post by Unfiled » 2015-01-30 18:17

I just downloaded 3.9.0.6 from http://www.oldapps.com/filezilla.php

Was able to upload files.

kaitco
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Re: FileZilla won't retrieve directories

#11 Post by kaitco » 2015-01-30 21:15

tammiejo wrote:Can you list the steps to downgrade to the previous version?

I believe it is definitely something to do with the latest upgrade, as 3 of our users' computers received the upgrade and was then unable to connect.
I was able to connect until the upgrade happened.

Thank you.
I'm sure the oldapps site is fine, but I prefer to download directly from the project page on SourceForge:
http://sourceforge.net/projects/filezil ... t/3.9.0.6/

Just download and double click the executable and it will automatically downgrade with all your settings.

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boco
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Re: FileZilla won't retrieve directories

#12 Post by boco » 2015-01-30 21:18

Before downloading from SF be sure to switch 'Direct Download link' in the upper right to 'On'.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
### END SIGNATURE BLOCK ###

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