I'm not yet very familiar with the working of Filezilla.
When I try to access a remote server, using Quickconnect, I'm getting a Response message that reads "227 Entering Passive Mode", and an Error message that reads "Failed to retrieve directory listing".
I'm on a Mac, and my firewall is disabled. I did a test, using ftptest.net, but don't know how to interpret the test Log.
Is there some setting that I need to change to allow me to connect to the remote server?
Can't Connect to Remote Server
Moderator: Project members
Re: Can't Connect to Remote Server
What does the test log say?
What is the complete log from FileZilla?
What is the complete log from FileZilla?
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- 500 Command not understood
- Posts: 3
- Joined: 2018-12-18 17:32
- First name: Alex
- Last name: Canelos
Re: Can't Connect to Remote Server
The test log says this: (see also Filezilla log below)
Warning: Allowing fallback to plaintext FTP is insecure. You should use explicit FTP over TLS.
Status: Resolving address of ftp.nesteggbuilders.com
Status: Connecting to 50.87.248.185
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Reply: 220-You are user number 4 of 1000 allowed.
Reply: 220-Local time is now 10:24. Server port: 21.
Reply: 220-This is a private system - No anonymous login
Reply: 220-IPv6 connections are also welcome on this server.
Reply: 220 You will be disconnected after 15 minutes of inactivity.
Command: CLNT https://ftptest.net on behalf of 2604:2000:1103:82c6:5c08:33dd:7720:91f5
Reply: 530 You aren't logged in
Command: AUTH TLS
Reply: 234 AUTH TLS OK.
Status: Performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 3 certificates from server.
Status: cert[0]: subject='OU=Domain Control Validated,OU=Hosted by BlueHost.Com\5c, INC,OU=PositiveSSL Wildcard,CN=*.bluehost.com' issuer='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Domain Validation Secure Server CA'
Status: cert[1]: subject='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Domain Validation Secure Server CA' issuer='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority'
Status: cert[2]: subject='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority' issuer='C=SE,O=AddTrust AB,OU=AddTrust External TTP Network,CN=AddTrust External CA Root'
Command: USER nesteggbuilderscom@nesteggbuilders.com
Reply: 331 User nesteggbuilderscom@nesteggbuilders.com OK. Password required
Command: PASS ***********
Reply: 230 OK. Current restricted directory is /
Command: SYST
Reply: 215 UNIX Type: L8
Command: FEAT
Reply: 211-Extensions supported:
Reply: EPRT
Reply: IDLE
Reply: MDTM
Reply: SIZE
Reply: MFMT
Reply: REST STREAM
Reply: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Reply: MLSD
Reply: AUTH TLS
Reply: PBSZ
Reply: PROT
Reply: UTF8
Reply: TVFS
Reply: ESTA
Reply: PASV
Reply: EPSV
Reply: SPSV
Reply: ESTP
Reply: 211 End.
Command: PBSZ 0
Reply: 200 PBSZ=0
Command: PROT P
Reply: 200 Data protection level set to "private"
Command: PWD
Reply: 257 "/" is your current location
Status: Current path is /
Command: TYPE I
Reply: 200 TYPE is now 8-bit binary
Command: PASV
Reply: 227 Entering Passive Mode (50,87,248,185,171,196)
Command: MLSD
Error: Connection timed out
The Filezilla log says this:
Status: Resolving address of ftp.nesteggbuilders.com
Status: Connecting to 50.87.248.185:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (50,87,248,185,183,192)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Resolving address of ftp.nesteggbuilders.com
Status: Connecting to 50.87.248.185:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (50,87,248,185,189,91)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Hope this helps shed light on the problem.
Warning: Allowing fallback to plaintext FTP is insecure. You should use explicit FTP over TLS.
Status: Resolving address of ftp.nesteggbuilders.com
Status: Connecting to 50.87.248.185
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Reply: 220-You are user number 4 of 1000 allowed.
Reply: 220-Local time is now 10:24. Server port: 21.
Reply: 220-This is a private system - No anonymous login
Reply: 220-IPv6 connections are also welcome on this server.
Reply: 220 You will be disconnected after 15 minutes of inactivity.
Command: CLNT https://ftptest.net on behalf of 2604:2000:1103:82c6:5c08:33dd:7720:91f5
Reply: 530 You aren't logged in
Command: AUTH TLS
Reply: 234 AUTH TLS OK.
Status: Performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 3 certificates from server.
Status: cert[0]: subject='OU=Domain Control Validated,OU=Hosted by BlueHost.Com\5c, INC,OU=PositiveSSL Wildcard,CN=*.bluehost.com' issuer='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Domain Validation Secure Server CA'
Status: cert[1]: subject='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Domain Validation Secure Server CA' issuer='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority'
Status: cert[2]: subject='C=GB,ST=Greater Manchester,L=Salford,O=COMODO CA Limited,CN=COMODO RSA Certification Authority' issuer='C=SE,O=AddTrust AB,OU=AddTrust External TTP Network,CN=AddTrust External CA Root'
Command: USER nesteggbuilderscom@nesteggbuilders.com
Reply: 331 User nesteggbuilderscom@nesteggbuilders.com OK. Password required
Command: PASS ***********
Reply: 230 OK. Current restricted directory is /
Command: SYST
Reply: 215 UNIX Type: L8
Command: FEAT
Reply: 211-Extensions supported:
Reply: EPRT
Reply: IDLE
Reply: MDTM
Reply: SIZE
Reply: MFMT
Reply: REST STREAM
Reply: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Reply: MLSD
Reply: AUTH TLS
Reply: PBSZ
Reply: PROT
Reply: UTF8
Reply: TVFS
Reply: ESTA
Reply: PASV
Reply: EPSV
Reply: SPSV
Reply: ESTP
Reply: 211 End.
Command: PBSZ 0
Reply: 200 PBSZ=0
Command: PROT P
Reply: 200 Data protection level set to "private"
Command: PWD
Reply: 257 "/" is your current location
Status: Current path is /
Command: TYPE I
Reply: 200 TYPE is now 8-bit binary
Command: PASV
Reply: 227 Entering Passive Mode (50,87,248,185,171,196)
Command: MLSD
Error: Connection timed out
The Filezilla log says this:
Status: Resolving address of ftp.nesteggbuilders.com
Status: Connecting to 50.87.248.185:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (50,87,248,185,183,192)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Resolving address of ftp.nesteggbuilders.com
Status: Connecting to 50.87.248.185:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (50,87,248,185,189,91)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Hope this helps shed light on the problem.
Re: Can't Connect to Remote Server
Okay, the test failed. This means it's a server-side problem. Most likely due to a server-side firewall blocking the data connection.
You need to contact your server administrator or server hosting provider for assistance so that the server can be fixed.
You need to contact your server administrator or server hosting provider for assistance so that the server can be fixed.
-
- 500 Command not understood
- Posts: 3
- Joined: 2018-12-18 17:32
- First name: Alex
- Last name: Canelos
Re: Can't Connect to Remote Server
I contacted my host, and they were able to do something so that I can now access the remote site.
Thanks a lot for taking the time to help with this!
Thanks a lot for taking the time to help with this!