Please help... I contacted our IT dept. and they say it the customers issue and the customers is telling me its our issue. I have no clue where to go from here.
Status: Resolving address of
Status: Connecting to ##.###.###.###:21...
Status: Connection established, waiting for welcome message...
Response: 220 Serv-U FTP Server v15.1 ready...
Command: AUTH TLS
Response: 234 AUTH command OK. Initializing SSL connection.
Status: Initializing TLS...
Error: GnuTLS error -110: The TLS connection was non-properly terminated.
Status: Server did not properly shut down TLS connection
Status: Connection attempt failed with "ECONNABORTED - Connection aborted".
Error: Could not connect to server
Thanks
Please Help
Moderator: Project members
Re: Please Help
Please test the server on https://ftptest.net/
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- 500 Command not understood
- Posts: 3
- Joined: 2019-02-12 13:48
- First name: Charles
- Last name: Sharp
Re: Please Help
The result from the test:
Status: Resolving address of kthhub.kth.net
Status: Connecting to 173.188.116.230
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220 Serv-U FTP Server v15.1 ready...
Command: CLNT https://ftptest.net on behalf of 74.218.211.18
Reply: 200 Noted.
Command: AUTH TLS
Reply: 234 AUTH command OK. Initializing SSL connection.
Status: Performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 1 certificates from server.
Status: cert[0]: subject='C=US,ST=OH,L=Saint Paris,O=KTH Parts Industries\5c, Inc.,OU=ISG,CN=kthhub.kth.net' issuer='C=US,ST=OH,L=Saint Paris,O=KTH Parts Industries\5c, Inc.,OU=ISG,CN=kthhub.kth.net'
Command: USER rosewoodmachine
Reply: 331 User name okay, need password.
Command: PASS ********
Reply: 230 User logged in, proceed.
Command: SYST
Reply: 215 UNIX Type: L8
Command: FEAT
Reply: 211-Extensions supported
Reply: UTF8
Reply: OPTS MODE;MLST;UTF8
Reply: CLNT
Reply: CSID Name; Version;
Reply: HOST domain
Reply: SITE PSWD;SET;ZONE;CHMOD;MSG;EXEC;HELP
Reply: AUTH TLS;SSL;TLS-C;TLS-P;
Reply: PBSZ
Reply: PROT
Reply: CCC
Reply: SSCN
Reply: RMDA directoryname
Reply: DSIZ
Reply: AVBL
Reply: EPRT
Reply: EPSV
Reply: MODE Z
Reply: THMB BMP|JPEG|GIF|TIFF|PNG max_width max_height pathname
Reply: REST STREAM
Reply: SIZE
Reply: MDTM
Reply: MDTM YYYYMMDDHHMMSS[+-TZ];filename
Reply: MFMT
Reply: MFCT
Reply: MFF Create;Modify;
Reply: XCRC filename;start;end
Reply: XMD5 filename;start;end
Reply: XSHA1 filename;start;end
Reply: XSHA256 filename;start;end
Reply: XSHA512 filename;start;end
Reply: COMB target;source_list
Reply: MLST Type*;Size*;Create;Modify*;Perm;Win32.ea;Win32.dt;Win32.dl
Reply: 211 End (for details use "HELP commmand" where command is the command of interest)
Command: PBSZ 0
Reply: 200 PBSZ command OK. Protection buffer size set to 0.
Command: PROT P
Reply: 200 PROT command OK. Using private data connection.
Command: PWD
Reply: 257 "/" is current directory.
Status: Current path is /
Command: TYPE I
Reply: 200 Type set to I.
Command: PASV
Reply: 227 Entering Passive Mode (173,188,116,230,35,78)
Command: MLSD
Status: Data connection established, performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 1 certificates from server.
Status: cert[0]: subject='C=US,ST=OH,L=Saint Paris,O=KTH Parts Industries\5c, Inc.,OU=ISG,CN=kthhub.kth.net' issuer='C=US,ST=OH,L=Saint Paris,O=KTH Parts Industries\5c, Inc.,OU=ISG,CN=kthhub.kth.net'
Status: TLS session of transfer connection has been resumed.
Reply: 150 Opening BINARY mode data connection for MLSD.
Listing: Type=dir;Modify=20190117050131.289; from_kth
Listing: Type=dir;Modify=20181221190100.484; to_kth
Reply: 226 Transfer complete. 90 bytes transferred. 0.09 KB/sec.
Status: Success
Results
Your server is working and assorted routers/firewalls have been correctly configured for explicit FTP over TLS as performed by this test. However there have been warnings about compatibility issues, not all users will be able to use your server.
For maximum compatibility, consider resolving these warnings.
Status: Resolving address of kthhub.kth.net
Status: Connecting to 173.188.116.230
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220 Serv-U FTP Server v15.1 ready...
Command: CLNT https://ftptest.net on behalf of 74.218.211.18
Reply: 200 Noted.
Command: AUTH TLS
Reply: 234 AUTH command OK. Initializing SSL connection.
Status: Performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 1 certificates from server.
Status: cert[0]: subject='C=US,ST=OH,L=Saint Paris,O=KTH Parts Industries\5c, Inc.,OU=ISG,CN=kthhub.kth.net' issuer='C=US,ST=OH,L=Saint Paris,O=KTH Parts Industries\5c, Inc.,OU=ISG,CN=kthhub.kth.net'
Command: USER rosewoodmachine
Reply: 331 User name okay, need password.
Command: PASS ********
Reply: 230 User logged in, proceed.
Command: SYST
Reply: 215 UNIX Type: L8
Command: FEAT
Reply: 211-Extensions supported
Reply: UTF8
Reply: OPTS MODE;MLST;UTF8
Reply: CLNT
Reply: CSID Name; Version;
Reply: HOST domain
Reply: SITE PSWD;SET;ZONE;CHMOD;MSG;EXEC;HELP
Reply: AUTH TLS;SSL;TLS-C;TLS-P;
Reply: PBSZ
Reply: PROT
Reply: CCC
Reply: SSCN
Reply: RMDA directoryname
Reply: DSIZ
Reply: AVBL
Reply: EPRT
Reply: EPSV
Reply: MODE Z
Reply: THMB BMP|JPEG|GIF|TIFF|PNG max_width max_height pathname
Reply: REST STREAM
Reply: SIZE
Reply: MDTM
Reply: MDTM YYYYMMDDHHMMSS[+-TZ];filename
Reply: MFMT
Reply: MFCT
Reply: MFF Create;Modify;
Reply: XCRC filename;start;end
Reply: XMD5 filename;start;end
Reply: XSHA1 filename;start;end
Reply: XSHA256 filename;start;end
Reply: XSHA512 filename;start;end
Reply: COMB target;source_list
Reply: MLST Type*;Size*;Create;Modify*;Perm;Win32.ea;Win32.dt;Win32.dl
Reply: 211 End (for details use "HELP commmand" where command is the command of interest)
Command: PBSZ 0
Reply: 200 PBSZ command OK. Protection buffer size set to 0.
Command: PROT P
Reply: 200 PROT command OK. Using private data connection.
Command: PWD
Reply: 257 "/" is current directory.
Status: Current path is /
Command: TYPE I
Reply: 200 Type set to I.
Command: PASV
Reply: 227 Entering Passive Mode (173,188,116,230,35,78)
Command: MLSD
Status: Data connection established, performing TLS handshake...
Status: TLS handshake successful, verifying certificate...
Status: Received 1 certificates from server.
Status: cert[0]: subject='C=US,ST=OH,L=Saint Paris,O=KTH Parts Industries\5c, Inc.,OU=ISG,CN=kthhub.kth.net' issuer='C=US,ST=OH,L=Saint Paris,O=KTH Parts Industries\5c, Inc.,OU=ISG,CN=kthhub.kth.net'
Status: TLS session of transfer connection has been resumed.
Reply: 150 Opening BINARY mode data connection for MLSD.
Listing: Type=dir;Modify=20190117050131.289; from_kth
Listing: Type=dir;Modify=20181221190100.484; to_kth
Reply: 226 Transfer complete. 90 bytes transferred. 0.09 KB/sec.
Status: Success
Results
Your server is working and assorted routers/firewalls have been correctly configured for explicit FTP over TLS as performed by this test. However there have been warnings about compatibility issues, not all users will be able to use your server.
For maximum compatibility, consider resolving these warnings.
Re: Please Help
Okay, so the test is working fine, if you look past lack of IPv6 support (seriously, why are some hosting providers stuck in the past millennium?).
With the test working, this means it's a client-side issue. I can pass the TLS handshake with this server from my location, this means that that the problem is specific to your end of the connection. It could be a firewall on your system, something in your local network, or in very unfortunate cases, something your ISP is doing.
Try uninstalling all firewalls, AV products, VPN software and similar troublemakers and connect your computer directly to your modem to rule out anything faulty under your control. If it still fails it is your ISPs doing, upon which you have to switch to a better ISP.
With the test working, this means it's a client-side issue. I can pass the TLS handshake with this server from my location, this means that that the problem is specific to your end of the connection. It could be a firewall on your system, something in your local network, or in very unfortunate cases, something your ISP is doing.
Try uninstalling all firewalls, AV products, VPN software and similar troublemakers and connect your computer directly to your modem to rule out anything faulty under your control. If it still fails it is your ISPs doing, upon which you have to switch to a better ISP.
Re: Please Help
Prime suspects: Antivirus software injecting their own (often insecure) certificate into the chain in order to hijack the connection. This is called a man-in-the-middle attack and makes those AV's not any better than Malware.
No support requests over PM! You will NOT get any reply!!!
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org
FTP connection problems? Please read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
FileZilla Pro support: https://customerforum.fileZilla-project.org
-
- 500 Command not understood
- Posts: 3
- Joined: 2019-02-12 13:48
- First name: Charles
- Last name: Sharp
Re: Please Help
You guys are awesome... Ill let you know how it works out..
Thanks
Thanks